IT Manager
Company: Hotel Granduca Austin
Location: West
Posted on: November 22, 2021
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Job Description:
Position Summary:
Serves as a technical resource and advisor for all Pacific
Hospitality Group (PHG) hotel systems. Property based within
market; the successful candidate is a highly motivated, dedicated,
personable, flexible, and experienced technology professional. The
candidate must be able to work independently as well as lead
property technology initiatives on multiple projects. The IT
Manager is responsible for managing day to day IT support requests
or special projects.
Through the deployment and management of technology, this position
will improve hotel operations, PCI compliance, data compliance,
network security, hotel systems (POS, Spa, Key Systems, Video on
Demand, Wi-Fi), to provide the highest level of guest satisfaction.
In collaboration with hotel leadership, they will set the IT
mission and develop, execute, and direct the company's strategic
and operational IT plans.
Aside from a strong technological background. The ideal candidate
will possess an enthusiastic commitment to delivering world-class
technology solutions, all while providing the highest level of
customer service with a dedication to consumer advocacy.
Essential Duties:
-Ensures all technologies are proactively maintained and work
reliably 24/7 at all PHG properties.
-PCI Compliance (assessment, remediation, implementation,
management) through industry best practices.
-Proven troubleshooting, project management, and budgeting
skills.
-Installs and configures hardware devices, software packages, and
peripheral equipment according to company policies.
-Responsible for aligning business objectives with team members and
management, serving as a point of escalation for IT issues that may
affect our company.
-Configures security settings or access permissions as assigned.
Follows strict privacy rules when handling sensitive or
confidential data.
-Communicates and collaborates with other departments to
troubleshoot and resolve software, hardware, and operations
issues.
-Explains highly technical information to both technical and
non-technical users.
-Implements and audits security configurations and protocols.
-Ensures software patch releases and best practices are used
throughout the company.
-Provides support for enterprise deployments of new technology
solutions and systems.
-Provides on-call after hours support on a rotating schedule with
other engineers.
-Ensures change management process is followed for all changes
impacting our environment.
-Instills client confidence in our infrastructure, processes, and
personnel.
-Support internal (Corporate) and external (Property) customers,
some of whom may require a high level of patience, tact, and
diplomacy to defuse anger or dissatisfaction with their computer or
system.
-Performs all other job-related tasks as assigned.
Experience and Qualifications:
-3 to 5 years in progressive experience in IT, Project Management,
Business Analysis, or related field.
-Hotel experience is preferred.
-Experience supporting computers (Mac and PC) in a networked
environment, Windows Servers, Cloud technology, Web applications &
SaaS, E-mail systems, Anti-Virus, etc.
-Microsoft Windows 7 / 10, and Server 2008, 2012, 2016.
-VMware ESXi and virtualization knowledge or concepts.
-SAN and enterprise storage knowledge.
-Local Area Network (LAN) fundamentals, topologies, and remote
access troubleshooting. Knowledge of Network Interface (NIC) Cards,
switches, and cabling; fundamental operations of relevant software,
hardware, and other equipment in a networked environment.
-VoIP and Analog Voice communications systems.
-Understanding of the OSI Model.
-Commonly used software systems such as Microsoft Office 365 Suite
(Word, Excel, PowerPoint, Access, Publisher, Outlook, Visio, and
Project).
-Expert ability in operating, installing, maintaining, configuring,
and troubleshooting a variety of highly technical computers, local
and wide area network equipment, servers, and peripherals.
-Extensive knowledge in systems analysis and information system
concepts, techniques, and operating principles.
-Knowledge of program specification, designing, testing, and
prototyping.
-Strong customer-oriented focus in providing technology
services.
-Must have excellent customer service/communication skills to work
with employees and guests of various social, cultural, economic,
and educational backgrounds for the purpose of resolving
problems/complaints and providing a high level of guest
satisfaction.
-Able to work independently with minimal guidance and as part of a
team.
-Must maintain a clean appearance and professional demeanor.
-Requires good communication skills, both verbal and written.
-Ability to travel to hotel sites for long term projects (5%).
-Ability to travel daily to hotel sites within the region
(5-10%).
-Must be able to work nights, weekends, and holidays.
Certificates and Licenses:
Certified Hospitality Technology Professional (CHTP), MCSA, MCSE,
CCENT, CCNA, CompTIA A+, Network +, Security +, or comparable
preferred.
Education/Experience:
Four-year college or university degree in IT or related field. A
minimum of four years' experience working in information systems.
Experience may be substituted for education on a year-for-year
basis.
The Hotel Granduca is an equal opportunity employer M/F/V/D
(ref. 41958)
Keywords: Hotel Granduca Austin, Waco , IT Manager, Executive , West, Texas
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