-Ensures all technologies are proactively maintained and work
reliably 24/7 at all PHG properties.
-PCI Compliance (assessment, remediation, implementation,
management) through industry best practices.
-Proven troubleshooting, project management, and budgeting
-Installs and configures hardware devices, software packages, and
peripheral equipment according to company policies.
-Responsible for aligning business objectives with team members and
management, serving as a point of escalation for IT issues that may
affect our company.
-Configures security settings or access permissions as assigned.
Follows strict privacy rules when handling sensitive or
-Communicates and collaborates with other departments to
troubleshoot and resolve software, hardware, and operations
-Explains highly technical information to both technical and
-Implements and audits security configurations and protocols.
-Ensures software patch releases and best practices are used
throughout the company.
-Provides support for enterprise deployments of new technology
solutions and systems.
-Provides on-call after hours support on a rotating schedule with
-Ensures change management process is followed for all changes
impacting our environment.
-Instills client confidence in our infrastructure, processes, and
-Support internal (Corporate) and external (Property) customers,
some of whom may require a high level of patience, tact, and
diplomacy to defuse anger or dissatisfaction with their computer or
-Performs all other job-related tasks as assigned.
Experience and Qualifications:
-3 to 5 years in progressive experience in IT, Project Management,
Business Analysis, or related field.
-Hotel experience is preferred.
-Experience supporting computers (Mac and PC) in a networked
environment, Windows Servers, Cloud technology, Web applications &
SaaS, E-mail systems, Anti-Virus, etc.
-Microsoft Windows 7 / 10, and Server 2008, 2012, 2016.
-VMware ESXi and virtualization knowledge or concepts.
-SAN and enterprise storage knowledge.
-Local Area Network (LAN) fundamentals, topologies, and remote
access troubleshooting. Knowledge of Network Interface (NIC) Cards,
switches, and cabling; fundamental operations of relevant software,
hardware, and other equipment in a networked environment.
-VoIP and Analog Voice communications systems.
-Understanding of the OSI Model.
-Commonly used software systems such as Microsoft Office 365 Suite
(Word, Excel, PowerPoint, Access, Publisher, Outlook, Visio, and
-Expert ability in operating, installing, maintaining, configuring,
and troubleshooting a variety of highly technical computers, local
and wide area network equipment, servers, and peripherals.
-Extensive knowledge in systems analysis and information system
concepts, techniques, and operating principles.
-Knowledge of program specification, designing, testing, and
-Strong customer-oriented focus in providing technology
-Must have excellent customer service/communication skills to work
with employees and guests of various social, cultural, economic,
and educational backgrounds for the purpose of resolving
problems/complaints and providing a high level of guest
-Able to work independently with minimal guidance and as part of a
-Must maintain a clean appearance and professional demeanor.
-Requires good communication skills, both verbal and written.
-Ability to travel to hotel sites for long term projects (5%).
-Ability to travel daily to hotel sites within the region
-Must be able to work nights, weekends, and holidays.
Certificates and Licenses:
Certified Hospitality Technology Professional (CHTP), MCSA, MCSE,
CCENT, CCNA, CompTIA A+, Network +, Security +, or comparable
Four-year college or university degree in IT or related field. A
minimum of four years' experience working in information systems.
Experience may be substituted for education on a year-for-year
The Hotel Granduca is an equal opportunity employer M/F/V/D