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Patient Service Rep

Company: Little River Healthcare
Location: Waco
Posted on: September 14, 2018

Job Description:

Job Summary: Provide exceptional customer service by greeting, directing, instructing and assisting patients to assure efficient patient flow while maintaining HIPAA rules and regulations. Ensure demographic information is complete and accurate. Practice HIPAA compliant rules and regulations. Assist with other clerical duties. SUPERVISON RESPONSIBILITY Administrative responsibilities are supervised by the practice administrator and front office team lead. ESSENTIAL FUNCTIONS: Appropriately acknowledge patient's arrival and departure. Obtain new patient information and enter in correctly. Create chart for new patient Verify demographics at the time of check in to include correct address, phone number, insurance information, pharmacy information, correct primary care physician on file, and emergency contact number. Obtain appropriate paperwork/signatures from the patient at each visit. Refer patient to business office when flagged. Schedule, coordinate and re-schedule appointments according to departmental guidelines as needed. Collect co-pays and payments, issuing a receipt. Reconcile money drawer and credit card machine. Compile daily report and prepares collections for deposit. Become familiar with insurance procedures and managed care plans. Plans requiring referrals and/or preauthorization Plans the hospital/clinic are participants Respond promptly to calls according to departmental guidelines. Answer incoming calls in a timely manner. Take and distribute patient phone messages to the proper nurse/physician in a timely manner ensuring the proper information is written such as phone number, patient name, and date of birth/medical record number. Initiate appropriate resolution for all patient issues. Checks superbills from the day before to see if any tests need to be scheduled Schedules CT, MRI, X-Rays Education and Experience: High school diploma or equivalent, one year experience in lieu of education will be considered. Minimum of one year relevant experience preferred.

Keywords: Little River Healthcare, Waco , Patient Service Rep, Sales , Waco, Texas

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