Customer Service Rep.
Company: Terminix
Location: Waco
Posted on: August 4, 2022
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Job Description:
What is this role about? This important role is all about
ensuring high levels of customer satisfaction by responding to and
resolving customer questions or concerns.What does a
"Day-in-the-Life" look like? Our Customer Service Representatives
work in one of our fast paced and energetic Customer Contact
Centers and have the opportunity to directly interact with our
valued customers every day. Inbound customer calls are most often
related to topics like pricing, billing and scheduling. Customer
retention is a key element, so ensuring customer satisfaction and
cultivating long term relationships is also a very important role
you would be playing.Here are a few more specifics of what life is
like on the job:* Helping ensure customer satisfaction by resolving
customer issues/questions related to service, billing or other
matters* Documenting customer information and call history
information accurately for future reference* Processing orders for
new services requested* Maintaining up-to-date knowledge and
understanding of features of Terminix products and services,
marketing promos, and special offers* Preparing correspondence and
coordinating with other functions as necessary to resolve
issuesWhat do I need to be successful? * Being a high school
graduate/having a GED is a requirement* Prior customer service/call
center experience is highly desired, but not required* You enjoy
interacting with customers and providing great service* You are
good at solving problems and clearly explaining solutions * You
thrive in a face paced, high-volume environment* You have strong
communication skills - interpersonal and written* You have basic
computer skills including having worked with Microsoft Office
products* You can type 25+ words per minuteWhy should I choose
Terminix? In addition to being part of a great brand with an
exciting future, here are some other highlights of what we offer
members of the Terminix Team.* Comprehensive training, all paid by
the company* Very competitive compensation program* Opportunities
for advancement and career growth - including paths into management
level roles* Medical, dental and vision coverage + discounts on
Terminix brands* Short/long-term Disability and Life Insurance*
Paid time offDisclaimerThe above statements are intended to
describe the general nature of the work being performed by
employees assigned to this classification; they are not an
exhaustive list of all responsibilities, duties and skills required
for the position.Terminix is committed to hiring and retaining a
diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action-Employer, making decisions without
regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability status, age, marital status, protected veteran status or
any other protected class.Terminix companies are proud to be
EOE.California residents click here to review your privacy rights.
https://tinyurl.com/CA-NoticePDN-96e61797-c911-4101-b8fb-fe90e4e9fed9
Keywords: Terminix, Waco , Customer Service Rep., Sales , Waco, Texas
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