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Front Desk Agent

Company: Hotel Granduca Austin
Location: West
Posted on: January 13, 2022

Job Description:

Position overviewAre you a fast thinking individual that seeks challenges with enthusiasm and a strong sense of urgency? Do you enjoy building relationships and continued people interaction where your flexibility and ability to "think outside of the box" is recognized and appreciated?If the answer is YES, Hotel Granduca,has an opportunity for you!A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests.Duties & Responsibilities Primary Responsibilities/Essential Functions: Checking in guests to hotel using Front Office system and modifying reservations, acting as hotel operator and performing concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.Special Skills & Abilities/Mental and Physical Demands:While performing the duties of the job the team member frequently stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate telephone/office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. Repetitivemotions are made while entering data into computers. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Exerts up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The team member is required to have close visual acuity to view telephone console, computer terminal, documents and guests. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is usually quiet. The team member is subject to hazards that includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dustsHotel Granduca is an equal opportunity M/F/V/D (ref. 38625)

Keywords: Hotel Granduca Austin, Waco , Front Desk Agent, Sales , West, Texas

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