Field Installation Technician
Company: Grande Communications Networks, LLC
Location: Waco
Posted on: June 19, 2022
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Job Description:
Astound Broadband Powered by Grande is currently looking for a
Field Installation Technician in Waco to install, disconnect,
reconnect, add and/or change Video, Voice, and Data Services and
troubleshoot Astound Broadband products at residential customers'
homes. Does that sound like you? If so, DON'T MISS THIS
OPPORTUNITY, APPLY NOW FOR IMMEDIATE CONSIDERATION!
In this role, your primary responsibilities will include:
* Install, disconnect and educate the customer on the products
being installed in the customer's home.
* Generates additional company revenue by utilizing effective sales
techniques and by offering customers information about product
options, sales campaigns, and promotions.
* Adds value to the customer's installation by completing Video,
Voice, and Internet Service component hookups i.e. DVR, FireStick,
Apple TV, etc.
* Accomplishes workload demands against performance metrics by
working productively, safely, and by completing all requested work
orders in a timely manner with limited supervision.
* Resolves problems caused by customer's equipment, adjust
customer's television to improve picture quality and instructs
customers on the correct operation of Video, Voice, and Internet
Service equipment.
* Ensures customer satisfaction by providing information on all
available company products and by promoting a positive,
professional image.
* Other duties as assigned.
Our ideal candidate will possess:
* High school diploma or equivalent
* Valid driver license and safe driving record
* PREFERRED, NOT REQUIRED: Three (3) years of experience in a
broadband-related position where they gained experience/skills in
installation, troubleshooting, and light sales experience; If a
candidate does not have related experience then they must have
experience using small hand tools, have some technical aptitude, be
willing and hungry to learn. This is an entry-level role with the
ability to start a great career. All opportunities for advancement
are advertised internally only.
* Above-average problem-solving, planning, AND organizational
skills
* Strong communications skills, both written and verbal
* The ability to work under hazardous conditions is a VITAL
necessity in this role and is part of the daily routine. You must
be able to climb poles, crawl through attics and on rooftops in
order to effectively install the products.
Are you ready to start a new career in a fast-paced environment
within an ever-evolving industry?
IF SO, APPLY NOW FOR IMMEDIATE CONSIDERATION!
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We
embrace, support, and thrive on each other's differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation, and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.
Keywords: Grande Communications Networks, LLC, Waco , Field Installation Technician, Professions , Waco, Texas
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