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Field Installation Technician

Company: Grande Communications Networks, LLC
Location: Waco
Posted on: June 19, 2022

Job Description:

Astound Broadband Powered by Grande is currently looking for a Field Installation Technician in Waco to install, disconnect, reconnect, add and/or change Video, Voice, and Data Services and troubleshoot Astound Broadband products at residential customers' homes. Does that sound like you? If so, DON'T MISS THIS OPPORTUNITY, APPLY NOW FOR IMMEDIATE CONSIDERATION!

In this role, your primary responsibilities will include:

* Install, disconnect and educate the customer on the products being installed in the customer's home.
* Generates additional company revenue by utilizing effective sales techniques and by offering customers information about product options, sales campaigns, and promotions.
* Adds value to the customer's installation by completing Video, Voice, and Internet Service component hookups i.e. DVR, FireStick, Apple TV, etc.
* Accomplishes workload demands against performance metrics by working productively, safely, and by completing all requested work orders in a timely manner with limited supervision.
* Resolves problems caused by customer's equipment, adjust customer's television to improve picture quality and instructs customers on the correct operation of Video, Voice, and Internet Service equipment.
* Ensures customer satisfaction by providing information on all available company products and by promoting a positive, professional image.
* Other duties as assigned.

Our ideal candidate will possess:

* High school diploma or equivalent
* Valid driver license and safe driving record
* PREFERRED, NOT REQUIRED: Three (3) years of experience in a broadband-related position where they gained experience/skills in installation, troubleshooting, and light sales experience; If a candidate does not have related experience then they must have experience using small hand tools, have some technical aptitude, be willing and hungry to learn. This is an entry-level role with the ability to start a great career. All opportunities for advancement are advertised internally only.
* Above-average problem-solving, planning, AND organizational skills
* Strong communications skills, both written and verbal
* The ability to work under hazardous conditions is a VITAL necessity in this role and is part of the daily routine. You must be able to climb poles, crawl through attics and on rooftops in order to effectively install the products.

Are you ready to start a new career in a fast-paced environment within an ever-evolving industry?


Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Keywords: Grande Communications Networks, LLC, Waco , Field Installation Technician, Professions , Waco, Texas

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