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Sr. Avaya PBX Technician (Possible Remote) - Waco, TX

Company: HMS Technologies Inc
Location: Waco
Posted on: February 9, 2020

Job Description:

Description: Summary of essential job functionsProviding on-site voice system (VS) PBX Operation and Maintenance (O&M) for Clients main facility/campus and associated facilities in accordance with the OEM (Original Equipment Manufacturer) specifications. This includes O&M on hardware, software, ports, common equipment, station, trunk and cards. Moves, adds, changes and disconnects will be a part of the primary responsibilities as well as providing and updating infrastructure documentation and reports, providing security support, inventory control, change management, preventive maintenance and training as required by the Client.. Requirements: The primary responsibilities of the PBX Technician include but are not limited to the following:

  • Install, setup, maintain, and diagnose/solve problems on PBX phone systems, network and data equipment.
  • Route, install, test, and troubleshoot cables to ensure appropriate signal quality.
  • Perform OEM specific Routine, Preventative, and Emergency maintenance on the PBX and all VS peripheral equipment.
  • Testing, troubleshooting, cutting over, and turning up of phone lines.
  • Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely.
  • Analyze VS systems and make recommendations for modernization. Required Skills and Experience:
    • Specific experience with some/all of the following OEM systems and equipment: Avaya CM Voice System, G450 Gateway, Media Gateways, AES Servers, CMS Server, Paging Servers, Audio Code Mediant 3000, AAM Appliance Voicemail System, System and Session Manager, Elite Multi-Channel (EMC) core server, Experience Portal (IVR), WFO R15.1, WFO Remote
    • Bachelor's Degree AND eight (8) yrs. of telecommunications PBX/switch experience, including installing and terminating cables. Three (3) years of additional relevant experience may be considered in lieu of a degree.
    • OEM Certifications.
    • Prior experience setting and testing of telephone sets, installing new cable jacks, IDF crosscutting and documentation.
    • Familiarity with resolving PBX problems and Critical PBX failures (e.g. Emergency Replacement System PBX).
    • Ability to work individually or in a team setting.
    • Exceptional verbal and written English communication skills.Desired/Preferred Skills and Experience:
      • Government Agency contracting experience; VA preferred
      • Avaya/Nortel CertificationsWho May Apply: US Citizen or Green Card; This employer participates in the e-Verify program.Security Clearance: MBI - Moderate Background InvestigationTravel Requirements:
        • 10% local Travel DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: HMS Technologies Inc, Waco , Sr. Avaya PBX Technician (Possible Remote) - Waco, TX, Professions , Waco, Texas

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