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Part Time Customer Retention Specialist

Company: Globe Life Insurance
Location: Waco
Posted on: September 9, 2019

Job Description:

Globe Life has an exciting opportunity for a Retention & Conservation Specialist for our Customer Service department with Part Time scheduling for the day shift.

As the Retention & Conservation Specialist you will:
--- Maintain direct contact with policyholders by telephone.
--- Retain current policyholder business by explaining current benefits.
--- Collect past due premiums and
--- Offer methods to satisfy their insurance needs.

There is no cold calling in this position.

This position is structured so that advancement to a Senior Conservation Specialist Position (LG5) is automatic after one year of service. Education requirements --- High school diploma or equivalent. Experience requirements -----Internal candidates applying for this position must have 1 year experience in Policy Owner Service. Qualifications --- Minimum typing requirement of 30 wpm. Responsibilities --- Service inbound calls from current policyholders with the intent of cancelling their insurance benefits.
--- Place outbound calls to current policyholders regarding coverage, premium, and other policy information.
--- Record the outcome of the calls.
--- Perform research necessary to effectively answer policy holder questions and concerns.
--- Compose business letters and effectively communicate in writing and verbally. Skills --- Ability to work independently and make judgement decisions.
--- Ability to understand and apply a variety of oral and written instructions.
--- Ability to operate standard office equipment as well as software packages required by the department.
--- Must demonstrate initiative.
--- Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally.

We are an Equal Opportunity Employer.

Keywords: Globe Life Insurance, Waco , Part Time Customer Retention Specialist, Other , Waco, Texas

Click here to apply!

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