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Telephone Verification Representative

Company: Globe Life Insurance
Location: Waco
Posted on: September 9, 2019

Job Description:

We are now hiring Telephone Verification Representatives.

As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy.

You can also expect to:
--- Handle inbound and outbound telephone calls with potential customers
--- Accurately document the information on the appropriate database.

You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance.
Qualifications --- Must be outgoing and hardworking.
--- Must have a desire to learn and grow within the company.
--- Must be a self-starter.
--- Detail-oriented.
--- Friendly, efficient, and a good listener.
--- Minimum typing requirement of 30 wpm.
--- Proficient use of the computer, keyboard functions, and Microsoft Office.
--- Knowledge of medical terminology and spelling is a plus. Responsibilities --- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
--- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
--- Clearly explain the application process to potential customers.
--- Accurately complete additional paperwork as needed.
--- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
--- Transfer calls to appropriate department as needed.
--- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s)
Skills --- Ability to work independently.
--- Ability to multi-task.
--- Ability to work under pressure.
--- Excellent oral and written communication skills.
--- Excellent organization and time management skills.
--- Superior customer service skills.

We are an Equal Opportunity Employer.

Keywords: Globe Life Insurance, Waco , Telephone Verification Representative, Other , Waco, Texas

Click here to apply!

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