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Part Time Telephone Verification Representative

Company: Mediscan
Location: Waco
Posted on: June 12, 2019

Job Description:

Were now hiring a Telephone Verification Representative to work part-time. As a member of the Quality Assurance department, you will be verifying life and health insurance applications directly with potential (applying) customers. It is a vital part of our Companys New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

We offer a friendly, casual work environment and excellent earning potential-you'll receive an hourly wage plus bonus based on performance. Youll also accrue personal and vacation time.

Were looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative youll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential hourly wage plus bonus based on performance.

Education requirements



  • High school diploma or equivalent.


    Experience requirements



    • 1+ years of experience in a call center or customer service environment preferred.


      Qualifications



      • Outgoing, hardworking.
      • Minimum typing requirement of 30 wpm.
      • Proficient use of the computer, keyboard functions and Microsoft Office.
      • Knowledge of medical terminology and spelling a plus.
      • Must have a desire to learn and grow within the company.


        Responsibilities



        • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
        • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
        • Clearly explain the application process to potential customers
        • Accurately complete additional paperwork as needed
        • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
        • Transfer calls to appropriate department as needed
        • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)


          Skills



          • Minimum typing requirement of 30 wpm
          • Excellent oral and written communication
          • Superior customer service skills required friendly, efficient, good listener
          • Proficient use of the computer, keyboard functions and Microsoft Office
          • Ability to multi-task
          • Knowledge of medical terminology and spelling a plus
          • Ability to work under pressure
          • Excellent organization and time management skills
          • Must be detail-oriented
          • Have a desire to learn and grow within the Company


            Physical Requirements:



            • Heavy outbound phone calling
            • Sitting and wearing a headset for extended periods of time
            • Heavy computer use


              Work hours



              • Part-time must work Saturday morning shift (4 hours). Youll accrue personal and vacation time and be paid for training. Opportunity to move to a Full Time role. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.


                We are an Equal Opportunity Employer.

Keywords: Mediscan, Waco , Part Time Telephone Verification Representative, Other , Waco, Texas

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