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Part Time Telephone Verification Representative

Company: American Income Life
Location: Waco
Posted on: May 17, 2019

Job Description:

We're now hiring a Telephone Verification Representative to work part-time. As a member of the Quality Assurance department, you will be verifying life and health insurance applications directly with potential (applying) customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. We offer a friendly, casual work environment and excellent earning potential-you'll receive an hourly wage plus bonus based on performance. You'll also accrue personal and vacation time. We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance. Education requirements --- High school diploma or equivalent. Experience requirements --- 1 years of experience in a call center or customer service environment preferred. Qualifications --- Outgoing, hardworking. --- Minimum typing requirement of 30 wpm. --- Proficient use of the computer, keyboard functions and Microsoft Office. --- Knowledge of medical terminology and spelling a plus. --- Must have a desire to learn and grow within the company. Responsibilities --- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment --- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed --- Clearly explain the application process to potential customers --- Accurately complete additional paperwork as needed --- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database --- Transfer calls to appropriate department as needed --- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's) Skills --- Minimum typing requirement of 30 wpm --- Excellent oral and written communication --- Superior customer service skills required - friendly, efficient, good listener --- Proficient use of the computer, keyboard functions and Microsoft Office --- Ability to multi-task --- Knowledge of medical terminology and spelling a plus --- Ability to work under pressure --- Excellent organization and time management skills --- Must be detail-oriented --- Have a desire to learn and grow within the Company Physical Requirements: --- Heavy outbound phone calling --- Sitting and wearing a headset for extended periods of time --- Heavy computer use Work hours --- Part-time must work Saturday morning shift (4 hours). You'll accrue personal and vacation time and be paid for training. Opportunity to move to a Full Time role. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan. We are an Equal Opportunity Employer.

Keywords: American Income Life, Waco , Part Time Telephone Verification Representative, Other , Waco, Texas

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