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Telephone Verification Representative (12438)

Company: Torchmark
Location: Waco
Posted on: January 14, 2019

Job Description:

Quality Assurance Representative The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance. Primary duties & responsibilities:* Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment* Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed* Clearly explain the application process to potential customers* Accurately complete additional paperwork as needed* Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database* Transfer calls to appropriate department as needed* Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's) Required Skills Required Knowledge, Skills, & Abilities:* Minimum typing requirement of 30 wpm* Excellent oral and written communication* Superior customer service skills required - friendly, efficient, good listener* Proficient use of the computer, keyboard functions and Microsoft Office* Ability to multi-task* Knowledge of medical terminology and spelling a plus* Ability to work under pressure* Excellent organization and time management skills* Must be detail-oriented* Have a desire to learn and grow within the Company Required Experience Education & Work Experience:* High school diploma or equivalent* 1+ years of experience in a call center or customer service environment preferred Physical Requirements:* Heavy outbound phone calling* Sitting and wearing a headset for extended periods of time* Heavy computer use Hours: Full-time and part-time positions available with flexible scheduling; Part-time must work Saturday morning shift (4 hours). You'll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan. Job Location Waco, Texas, United StatesPosition TypeFull-Time/Regular Apply

Keywords: Torchmark, Waco , Telephone Verification Representative (12438), Other , Waco, Texas

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