Operations Integration Specialist
Company: Whataburger
Location: Elm Mott
Posted on: November 13, 2023
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Job Description:
Whataburger Family: Who we are
People make the difference at Whataburger-Family Members take pride
in their work, take care of each other, and love serving our
customers. At Whataburger, you will work for a brand and legacy
that fills you with pride, on a team that cares about helping you
learn and grow and belong to a family that loves winning together.
Join the Whataburger Family and we'll work together to instill
values and skills that will serve you well no matter where your
journey leads you.
Restaurant High Performing Teams: How we deliver Family Member
Experience, Operations Excellence, and Customer Experience.
Restaurant High Performing Teams, (RHPT), are groups of Family
Members who share a common vision, goal, and approach to work. They
collaborate, challenge, and hold each other accountable to deliver
the Whataburger experience to each other and our customers using
the six Restaurant High Performing Team Characteristics; Coaching,
Communication, Engagement, Empowerment, Recruiting, and Rewards and
Recognition.
Operating Partner: How you bring value
At Whataburger, our Operating Partners direct and develop a strong
team to drive operational excellence in their restaurant. Operating
Partners report to the Area Manager. Operating Partners are coaches
and mentors who provide development opportunities for their teams.
They lead and supervise all aspects of the Family Member experience
in our restaurants, from talent management to recruitment to
training and promotion of current Family Members. Operating
Partners inspire Family Members to deliver and succeed, and they
create action plans based on performance data and financial goals.
Operating Partners ensure that operations are always clean, safe,
and in the customer's eye, "ready for business."
Responsibilities:
Leads by example to gain commitment from Family Members by
reinforcing team behaviors consistent with Whataburger Core Values
and Guiding Principles; inspires people and celebrates the team
Provides leadership and mentoring to Family Members; accountable
for the in-restaurant Family Member experience, aligns the team
around a common vision, provides effective coaching, sets realistic
expectations, holds themselves and others accountable, and
celebrates successes
Models High Performing Team behaviors and foster relationships
through open and honest communications, coaching, and
engagement
Facilitates discussions among Family Members and Managers to ensure
expectations are clear, share best practices, address
underperforming areas, and resolve open questions
Exercises high level of independent judgment and discretion in
managing the daily operations of the restaurant to ensure effective
and efficient performance of the restaurant and its Family Members
in all Whataburger operational and customer experience
standards
Demonstrates ownership for growing Managers' and Team Leaders'
capabilities by creating tailored development plans and
establishing effective feedback mechanisms
Trains and coaches Team Leaders and Managers, empowering them to
lead their shift and focus on developing their Family Members
Coaches and encourages Managers and Team Leaders on ways to
effectively work as a High Performing Team and use operational
tools to improve restaurant performance
Demonstrates appreciation for the contribution of Family Members at
all levels by recognizing best work through celebrating and sharing
success stories
Identifies Managers, Team Leaders and Team Members with potential
to progress to the next level
Works with the Family Member to develop the necessary skills and
behaviors to be considered for promotion
Evaluates progress and provides feedback
Demonstrates, explains, and champions change initiatives; ensure
change initiatives are deployed in the restaurant
Participates in inter-restaurant collaboration through sharing best
practices, individual perspectives and supporting other restaurants
in area
Leads recruiting, interviewing, and hiring to achieve staffing
levels to drive, maintain, and sustain Restaurant High Performing
Teams
Instills a customer-service mindset and demonstrates how to
reinforce the brand by engaging with our customers, addressing
concerns, and creating a welcoming environment within the
restaurant
Recognize when customer preferences are changing and adjust service
delivery to meet customer demands
Works with Managers and the Area Manager to execute operational
plans utilizing reporting tools, customer metrics, and labor
metrics to monitor restaurant performance and processes consistent
with Whataburger standards of excellence
Develops the budget, expense plans, and sales goals as part of
financial planning in order to achieve financial targets; manages
profit and loss, oversee financial tasks such as cash reporting,
labor, food expenses, repairs and maintenance
Required Qualifications
REQUIREMENTS:
AGE
Must be at least 18 years of age
EDUCATION:
High school diploma/GED or equivalent work experience
EXPERIENCE AND DEMONSTRATED BEHAVIORS:
3-5 years' experience in the restaurant industry preferred
Previous experience in a restaurant leadership position
preferred
Demonstrated intermediate to advanced level of ability to
communicate, influence, and negotiate decisions while motivating
assigned staff
Demonstrated ability to work in a team environment
Demonstrated ability to observe and coach
Demonstrated ability to encourage open communication
Demonstrated ability to engage others in a team environment
Demonstrated ability to empower Managers and team members
Demonstrated ability to recognize and reward positive contributions
by restaurant Family Members
KNOWLDEGE, SKILLS, AND ABILITIES:
Proficiency in MS Office Word, Excel, Outlook, and PowerPoint
preferred
Strong general knowledge of the organization and its functions
Strong general knowledge of working practices, procedures, and
techniques
Intermediate to advanced understanding of budgetary concepts and
procedures
Intermediate to advanced ability to delegate projects and get work
done through others
Intermediate to advanced understanding of performance review
process
Ability to prepare and present ideas and recommendations to
colleagues, managers, and direct reports with ample notice and
preparation
PROFESSIONAL CERTIFICATIONS:
Food Safety Certification (may vary based on city, county, and
state requirements)
Food Handler's Certification
WORKING CONDITIONS/TRAVEL REQUIREMENTS:
Must be available and work the necessary time to satisfactorily
fulfill job responsibilities
Must be able to report to work timely and as required by
operational/business needs
Must be able to work a full-time schedule and be able to work all
shifts based on operational needs of the restaurant
Must be able to travel occasionally, both locally and long
distances (including air travel) to work sites, meeting sites, and
other locations
Working conditions exist to satisfactorily fulfill job
responsibilities
Must possess a valid driver's license, submit to releasing a Motor
Vehicle Record that adheres to the Whataburger standards, and
maintain current automobile liability at minimum levels in their
state of residence
PHYSICAL REQUIREMENTS:
Must be able to lift up to 50 lbs. on occasion
Must be able to stand during entire shift
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry,
and push on occasion
Must be able to read (orders on tickets, menu board, receipts,
etc.)
Frequent contact/immersion of hands in water, cleaning and
sanitation solutions, meat products, poultry products, seafood, and
produce items
Frequent washing of hands
Must be able to use computers, telephones, and office equipment
This Job Posting does not contain an exhaustive list of all roles,
activities, requirements, efforts, or working conditions associated
with the position. This description is intended to be an accurate
reflection of the current position. Whataburger reserves the right
to revise the position or to require that other or different
activities be performed when circumstances change (e.g.,
emergencies, changes in personnel or workload, rush jobs,
technological developments or other operational need).
Whataburger is more than a burger chain. It's a place that feels
like home to more than 43,000 Family Members and millions of
customers. We take PRIDE in our work. We CARE for each other. And
absolutely LOVE serving our customers.
Whataburger is committed to providing equal employment
opportunities to all employees and applicants without regard to
race, color, religion, sex, sexual orientation, national origin,
genetic information, disability, veteran status, age, or other
condition or status protected by law. Whataburger participates in
the federal E-Verify Program. For more information go to
www.dhs.gov/E-Verify. E-Verify is a registered trademark of the
U.S. Department of Homeland Security.
Keywords: Whataburger, Waco , Operations Integration Specialist, Other , Elm Mott, Texas
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