PT Retention Specialist - AIL
Company: American Income Life
Location: Waco
Posted on: January 23, 2023
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Job Description:
Job Description:
Part-Time Customer Retention Representative
Work From Home/ Remote work environment
The Customer Retention Department is responsible for conserving
business on behalf of the Company. You'll be a vital part of a
dedicated, professional team. Representatives play a key role in
ensuring that customers who call in with the intention of
cancelling are provided assistance in understanding the importance
of keeping their coverage, as well as providing policy
maintenance.
Summary Job Description:
We're looking for outgoing, hardworking individuals who are
self-starters, can work independently and are detail oriented. As a
Customer Retention Representative you'll handle inbound and
outbound telephone calls with customers who are calling to cancel
their insurance coverage and/or place calls to current
policyholders regarding coverage, premium due, as well as other
policy information. You'll answer questions about policy benefits
and premiums and accurately document the information on the
appropriate database. You must have a positive, helpful attitude
with customers to quickly gather information and record it. There
is no cold calling and no phone sales. Friendly, casual work
environment with excellent earning potential hourly wage plus bonus
based on performance.
schedule
4 Weekdays - 5PM - 9PM or 10AM - 2PM & Saturdays - 8AM - Noon
Required Skills
Required Knowledge, Skills, & Abilities:
Location: Waco, Texas
Required
Keywords: American Income Life, Waco , PT Retention Specialist - AIL, Other , Waco, Texas
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