Technical Support Representative
Company: Apex Systems
Location: West
Posted on: January 18, 2023
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Job Description:
Apex Systems is looking to hire Technical Support Agents for one
of our top clients.Title: Technical Support RepresentativeLocation:
100% RemoteContract: 4 month with extension or conversionKey job
responsibilities:Providing prompt, efficient, detailed service by
engaging directly with Blink's customers via phone and emailWorking
with other customer support teams to ensure a consistent and
high-quality level of supportBeing a voice and advocate for our
customers when something doesn't feel rightWorking with customers
to understand how they use Blink's products to resolve their issues
and maximize their investmentsActing as an advocate for our
customers by reporting and acting on observed areas for
improvementActively seeking solutions to customer needs,
communicating trends to leadership, and suggesting innovative
solutions on behalf of the customer experienceAssisting with
customer communication during Blink's critical launches and support
eventsWorking across the customer service spectrum to ensure a
consistent and highest-quality level of supportDeveloping detailed
knowledge about specific product lines and featuresDriving projects
that improve support-related processesSupporting Blink Subscription
serviceBasic qualifications1+ years of experience in technical
support that is focused first and foremost in customer success1+
years of experience supporting consumer WiFi / Mesh networking
platforms (Linksys, D-link, Google WiFi, ASUS)1+ years working with
of Firewall configurations, parental controls, and commonly enabled
features associated with service provider modems/routers and
services1+ years providing technical support for mobile devices and
platforms (iOS, Android)Preferred qualificationsA drive to dig into
the details of a system or process to solve customer
problemsProficiency in MS Office, with an emphasis on ExcelAbility
to document technical customer issues into notes that are
consumable by other usersTechnical curiosity and excitement to
learn new technologies and help customers succeedExcellent oral and
written communication skillsProven success in a fast paced support
environmentExperience using Zendesk CRM
Keywords: Apex Systems, Waco , Technical Support Representative, Other , West, Texas
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here to apply!
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