Technical Support Representative

Company: Apex Systems
Location: West
Posted on: January 18, 2023

Job Description:

Apex Systems is looking to hire Technical Support Agents for one of our top clients.Title: Technical Support RepresentativeLocation: 100% RemoteContract: 4 month with extension or conversionKey job responsibilities:Providing prompt, efficient, detailed service by engaging directly with Blink's customers via phone and emailWorking with other customer support teams to ensure a consistent and high-quality level of supportBeing a voice and advocate for our customers when something doesn't feel rightWorking with customers to understand how they use Blink's products to resolve their issues and maximize their investmentsActing as an advocate for our customers by reporting and acting on observed areas for improvementActively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceAssisting with customer communication during Blink's critical launches and support eventsWorking across the customer service spectrum to ensure a consistent and highest-quality level of supportDeveloping detailed knowledge about specific product lines and featuresDriving projects that improve support-related processesSupporting Blink Subscription serviceBasic qualifications1+ years of experience in technical support that is focused first and foremost in customer success1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)1+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services1+ years providing technical support for mobile devices and platforms (iOS, Android)Preferred qualificationsA drive to dig into the details of a system or process to solve customer problemsProficiency in MS Office, with an emphasis on ExcelAbility to document technical customer issues into notes that are consumable by other usersTechnical curiosity and excitement to learn new technologies and help customers succeedExcellent oral and written communication skillsProven success in a fast paced support environmentExperience using Zendesk CRM

Keywords: Apex Systems, Waco , Technical Support Representative, Other , West, Texas