Guest Service Representative
Company: Nothing Bundt Cakes
Posted on: November 26, 2022
*Position Summary: *
The Nothing Bundt Cakes (NbC) Guest Service Representative creates
a warm, welcoming environment for our guests, offers creative
solutions for unique celebratory occasions and sells our delicious
cakes. The Guest Service Representative is the first point of brand
contact in our bakery and serves in an essential role to engage and
bring joy to our guests, create a memorable experience and leave a
positive, lasting impression. The Guest Service Representative
embodies NbC core values and demonstrates a strong commitment to
guest satisfaction as well as excellence and efficiency in the
- Promptly greets walk-in and phone guests with genuine warmth and
helpful enthusiasm to determine interests and needs and follows NbC
Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake
distinction, size and flavor profile options, pricing, special
promotions and complementary retail merchandise.
- Suggests additional merchandise, including balloons, candles and
cards, to complete unique celebration.
- Processes guest orders efficiently and accurately utilizing
point-of-sale system and invites guests to join NbC Email Club to
benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may
include routine sweeping/mopping of the floor, and dusting/cleaning
of countertops, windows and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a
strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging
supplies as needed.
- Complies with all health and safety guidelines and NbC policies
and procedures, including strict adherence to dress code and
- Maintains a consistent work attendance and punctuality
*Core Values and Competencies: *
- *Servant's Heart*
o Goes above and beyond to support the team or guest, and is
reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests
o Displays humility and empathy in interactions with others.
- *Spirit of a Champion*
o Demonstrates pride in responsibilities, an intense drive and a
passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with
zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand
- *Genuine Connections*
o Projects warmth, enthusiasm and optimism that attracts
o Builds positive, productive relationships with all team
o Listens actively and communicates openly, clearly and
*Knowledge, Skills and Abilities: *
- Exhibits high energy and strong interpersonal skills; is
friendly, helpful, positive, patient, socially confident and
- Enjoys interacting with diverse people and excels at providing a
superior guest experience.
- Can perform multiple tasks simultaneously while maintaining a
meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written
instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate
a point-of-sale system.
- Understands basic arithmetic; can perform calculations when
needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work
in a fast-paced environment.
*Education, Certifications and Work Experience Requirements: *
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required,
previous guest service experience at a bakery, restaurant or retail
store is a plus.
Job Type: Part-time
Pay: From $11.00 per hour
* Employee discount
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Weekend availability
Ability to commute/relocate:
* Waco, TX 76706: Reliably commute or planning to relocate before
starting work (Required)
Work Location: One location%58047475%
Keywords: Nothing Bundt Cakes, Waco , Guest Service Representative, Other , Waco, Texas
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