Customer Experience Associate

Company: ReSource Pro
Location: Mexia
Posted on: July 29, 2022

Job Description:

Job DescriptionDoes working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?Insurance Licensing Services of America (ILSA), a ReSource Pro company, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team at Insurance Licensing Services of America (ILSA) in Groesbeck, TX. As the point of contact for responding to our clients' needs both over the phone and via email, this role is crucial to serving our clients. We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.Responsibilities:

• Respond promptly to client needs over phone and email
• Verify licenses and process filings
• Process and send reports and payment information to clients
• Monitor relevant changes in state laws
• Complete compliance reviews for new clients
• Schedule and coordinate conference calls with clients
• Coordinate with ILSA team members on daily tasksQualifications:
  • Customer service experience and a Service-centric approach to connecting with clients
  • Experience working at a call center or communicating with customers over the phone highly preferred
  • A desire to strengthen your customer service skills
  • Patience, listening skills, and ability to remain calm under pressure
  • Excellent oral and written communication skills
  • Attention to detail and organization in correspondence and documentation
  • Technology Savvy – comfort with Microsoft Office and computer programs
  • Exposure to the insurance industry is a plusBenefits & Perks:
    • Eligible for all medical, dental, and vision benefits on Day 1
    • 401k with employer match, vested on Day 1
    • Generous PTO plan with paid holidays + floating holidays
    • Development and Growth opportunities
    • Opportunity to contribute to the future of a growing, global organization About ILSA:ILSA, a ReSource Pro company, is an industry leading regulatory and compliance firm delivering outsourced Licensing and Compliance filings, Surplus Lines Tax filings and Corporate/Annual filings services for insurance brokers and agencies. The firm operates a team of 50+ filing experts out of Groesbeck, Texas.About ReSource Pro:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro's global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations and sales. Over 6,000 ReSource Pro employees provide dedicated support to hundreds of insurance organizations, consistently achieving a 97% client retention rate for over a decade.Powered by JazzHRtlkTvdgcea

Keywords: ReSource Pro, Waco , Customer Experience Associate, Other , Mexia, Texas