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Customer Service Associate

Company: Bass Pro Outdoor World LLC
Location: Waco
Posted on: January 16, 2022

Job Description:

Position Summary:

Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Position Responsibilities:

1) Secure all firearms brought into the store with trigger locks

2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges

3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

4) Greet all customers as they enter the store in a friendly and outgoing manner

5) Handle customer's merchandise returns; complete refund / exchange paperwork

6) Sort returns by category and return to proper area

7) Sell appropriate Hunting and Fishing Licenses

8) Handle and administer all incentive and reward programs

9) Remains product knowledgeable

10) Aware of advertised sales

11) Keeps work area clean, neat and well stocked with supplies

12) Follows all Company Policies and Procedures

13) Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by:

  • identifying and evaluating customers' needs
  • making product recommendations based off of this analys
  • promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up

    Education and/or Experience

    High School education or equivalent experience

    Mathematical Skills / Reasoning Ability

    Ability to calculate figures such as discounts and make change to customers

    Communication Skills

    Ability to communicate in a friendly and professional manner to our customers and other associates

    Other Knowledge, Skills and Abilities

    Ability to establish and maintain effective working relationships with Management, coworkers and customers.

    Ability to operate computerized Point of Sale register system

    Other duties, assignments and responsibilities as needed.

    Physical Requirements

    To accomplish the essential functions of this job, Incumbent will be required to:
    • Constantly stand and/or walk during shift
    • Constantly communicate with others to exchange information
    • Constantly repeat motions that may include the wrists, hands and/or fingers.
    • Occasionally ascend or descend ladders, stairs, ramps, etc.
    • Occasionally work in low or high temperatures
    • Occasionally work in noisy environments
    • Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

      Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

      Reasonable Accommodations

      Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
      If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com or by phone at 417-873-5330.

      Full Time Benefits Summary:

      Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

      Medical

      Dental

      Vision

      Health Savings Account

      Flexible Spending Account

      Voluntary benefits

      401k Retirement Savings

      Paid holidays

      Paid vacation

      Paid sick time

      Bass Pro Cares Fund

      And more!

      Part Time Benefits Summary:

      Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

      Dental

      Vision

      Voluntary benefits

      401k Retirement Savings

      Paid holidays

      Paid vacation

      Bass Pro Cares Fund

      And more!

      Cabela's

Keywords: Bass Pro Outdoor World LLC, Waco , Customer Service Associate, Other , Waco, Texas

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