Customer Service Associate

Company: Bass Pro Outdoor World LLC
Location: Waco
Posted on: January 16, 2022

Job Description:

Position Summary:

Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Position Responsibilities:

1) Secure all firearms brought into the store with trigger locks

2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges

3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

4) Greet all customers as they enter the store in a friendly and outgoing manner

5) Handle customer's merchandise returns; complete refund / exchange paperwork

6) Sort returns by category and return to proper area

7) Sell appropriate Hunting and Fishing Licenses

8) Handle and administer all incentive and reward programs

9) Remains product knowledgeable

10) Aware of advertised sales

11) Keeps work area clean, neat and well stocked with supplies

12) Follows all Company Policies and Procedures

13) Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by:

• identifying and evaluating customers' needs
• making product recommendations based off of this analys
• promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up
  
  Education and/or Experience
  
  High School education or equivalent experience
  
  Mathematical Skills / Reasoning Ability
  
  Ability to calculate figures such as discounts and make change to customers
  
  Communication Skills
  
  Ability to communicate in a friendly and professional manner to our customers and other associates
  
  Other Knowledge, Skills and Abilities
  
  Ability to establish and maintain effective working relationships with Management, coworkers and customers.
  
  Ability to operate computerized Point of Sale register system
  
  Other duties, assignments and responsibilities as needed.
  
  Physical Requirements
  
  To accomplish the essential functions of this job, Incumbent will be required to:
  
  • Constantly stand and/or walk during shift
  • Constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers.
  • Occasionally ascend or descend ladders, stairs, ramps, etc.
  • Occasionally work in low or high temperatures
  • Occasionally work in noisy environments
  • Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
    
    Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
    
    Reasonable Accommodations
    
    Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
    If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com or by phone at 417-873-5330.
    
    Full Time Benefits Summary:
    
    Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
    
    Medical
    
    Dental
    
    Vision
    
    Health Savings Account
    
    Flexible Spending Account
    
    Voluntary benefits
    
    401k Retirement Savings
    
    Paid holidays
    
    Paid vacation
    
    Paid sick time
    
    Bass Pro Cares Fund
    
    And more!
    
    Part Time Benefits Summary:
    
    Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
    
    Dental
    
    Vision
    
    Voluntary benefits
    
    401k Retirement Savings
    
    Paid holidays
    
    Paid vacation
    
    Bass Pro Cares Fund
    
    And more!
    
    Cabela's

Keywords: Bass Pro Outdoor World LLC, Waco , Customer Service Associate, Other , Waco, Texas