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Parts Customer Care Rep

Company: Crown
Location: Waco
Posted on: January 16, 2022

Job Description:

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.For a limited time choose your Incentive!For a limited time new hires will have the option to pick 1 of the 3 incentives2 additional vacation days$1000 sign-on bonusReimbursement up to 3 months of COBRA premiumsRelocation Incentives available only to those relocating more than 50 miles to the work locationTerms and conditions apply.PARTS CUSTOMER CARE REPRESENTATIVEJob Responsibilities:Answer and process incoming parts calls from customers and service technicians.Pull orders, receive and put up stock. Order parts and develop relationships with Crown factory and outside vendors.Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.Maintain direct contact with current and prospective customers.Prepare customer quotes.Process paperwork.Inventory control to include cycle counts of stockroom, vans and customer consignments.Qualifications:High school diploma or equivalentGood verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skillsAbility to lift 50 lbs.Valid driver's license and good driving recordParts or inventory control experience and lift truck industry experience preferredWork Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.No agency calls please.Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.EO/AA Employer Minorities/Females/Protected Veterans/Disabled

Keywords: Crown, Waco , Parts Customer Care Rep, Other , Waco, Texas

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