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Front Desk Associate (Full Time & Part Time shifts)

Company: SpringHill Suites by Marriott Woodway
Location: Woodway
Posted on: November 22, 2021

Job Description:

Emerald Hospitality Associates, Inc. is currently seeking self-motivated, enthusiastic Full Time and Part Time Front Desk Associates for the SpringHill Suites by Marriott located in Waco, TX.What will your job responsibilities and duties be?

  • Greets and assists all guests during arrival and departure.
  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
  • Coordinates the delivery of guest services by other hotel departments and outside vendors.
  • Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
  • Maximizes room revenue and occupancy levels through suggestive selling techniques.
  • Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
  • Operates the department's cash register.
  • Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
  • Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
  • Acts as manager on duty when manager is not available.
  • Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.What does our ideal candidate look like?
    • Enjoy working as part of a team
    • Detail oriented
    • Strong computer skills
    • Ability to work a flexible schedule
    • Great communication skillsPreferred candidates will have previous hotel experience.What perks will Full Time candidates receive?
      • Competitive salary
      • Health, Dental, and Vision Insurance
      • Life insurance
      • Long Term Disability, Short Term Disability
      • Accident and Critical Illness Insurance
      • Paid Time Off, Holiday Pay, Bereavement
      • Retirement Plan
      • Employee Discount - Travel and Discount Website
      • Referral Bonus ProgramWhat perks will Part Time candidates receive?
        • Competitive salary
        • Retirement Plan
          • Employee Discount - Travel and Discount Website
          • Referral Bonus ProgramEmerald Hospitality Associates is an Equal Opportunity EmployerJob Type: Full-time and Part-timeRate of Pay: Competitive pay based on experienceJob Types: Full-time, Part-timePay: From $15.00 per hourBenefits:
            • Dental insurance
            • Employee discount
            • Health insurance
            • Life insurance
            • Paid time off
            • Referral program
            • Retirement plan
            • Vision insuranceSchedule:
              • Holidays
              • Monday to Friday
              • Weekend availabilityExperience:
                • Hotel: 1 year (Preferred)Work Location: One location

Keywords: SpringHill Suites by Marriott Woodway, Waco , Front Desk Associate (Full Time & Part Time shifts), Other , Woodway, Texas

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