Patient Services Specialist 1
Company: Baylor Scott & White Health
Posted on: November 18, 2021
The Patient Services Specialist 1, with direct oversight, provides
administrative support in a physician office, clinic or other
operational area that assists patients, to ensure high quality,
patient-centered care. Duties include patient relations, check-in
and check-out, scheduling, insurance verification and answering
* ESSENTIAL FUNCTIONS OF THE ROLE*
Assists with patient duties to include patient relations, check-in
or check-out, scheduling, insurance verification, and answering
phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and
verifying insurance information. Verifies patient demographics and
enters changes into computer system. Directs patient to appropriate
Accepts payments for physician/clinic services according to
established guidelines. Posts payments and enters charges into
computer utilizing appropriate codes. Generates daily payment
reports and verifies cash drawer against report. Provides accurate
patient, medical, financial or procedural information to patients
or approved outside entities. May be required to discuss financial
arrangements with patients.
Receives and directs phone calls. Assists patients and other
visitors. Responds to routine inquiries concerning practice
services, hours of operation, etc. Ensures any patient complaints
are handled appropriately.
Assists with medical records duties as requested.
* KEY SUCCESS FACTORS*
Good listening, interpersonal and communication (oral and written),
and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate,
gracious and tactful.
Ability to promptly assess requests by using electronic and paper
resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional
Excellent data entry, numeric, typing and computer navigational
skills, with attention to details.
Comfortable working in a fast paced, constantly changing and
Our competitive benefits package includes the following
* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - Less than 1 Year of Experience
Keywords: Baylor Scott & White Health, Waco , Patient Services Specialist 1, Other , Waco, Texas
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