Summary of PositionThe Project Manager is a leadership position
responsible for day-to-day management of a project at the strategic
and tactical level of the operation that includes budget,
performance and resource management. The Project Manager oversees
the functional operations of workforce center programs, develops
and implements strategies to incorporate a focus on quality
customer service delivery, continuous improvement and performance
excellence. Provides leadership, accountability and guidance in
handling challenging customer cases and employee concerns and
developing and maintaining critical partnerships with employers,
community-based organizations, chambers, training providers and
other organizations. The Project Manager must be able to
effectively perform the duties and responsibilities outlined
below:Essential Job Requirements
Oversee the delivery of workforce development programs and
services for job seekers and employers throughout the region.
Oversee the design of quality participant services and development
of program curriculum for participants in compliance with federal,
state and local rules and regulations.
Develop and implement program delivery systems in compliance with
federal, state and local directives.
Supervise day to day operations; identify staff training needs and
implement plans for corrective action; monitor and evaluate program
operations to ensure effective delivery of service and achievement
of program goals and outcomes.
Work with staff and supervisors throughout the organization to
coordinate, plan, assign, supervise, and evaluate the work of the
project staff Foster a strong team environment among the
supervisors and staff to facilitate the integration of programs and
systems consistent with the one-stop concept.
Promote teamwork across program staff to enhance goal
Ensures all supervisors and staff members understand the project
standards and be able to resolve challenges Mentor supervisors and
ensure proper management practices are used Regular and consistent
attendance is required.
Perform other duties as assigned; based on operational needs.
Required Education and/or Experience
Bachelors degree in a related field from an accredited college
or university with four years of relevant experience, including
supervisory or management experience.
Alternative requirements are a minimum of 60 hours from an
accredited college or university in a related field and six years
of directly related experience, including supervisory or management
experience or graduation from high school/GED and eight years of
direct experience, including supervisory or management
Related fields may include Business, Public Administration,
Marketing and Management. Relevant experience is defined as
experience in business development, job development, marketing,
workforce development programs and services or public
Bilingual (English/Spanish) beneficial; but not required.
Valid Drivers License and proof of liability coverage required.
Required Knowledge and Skills
Strong interpersonal, leadership, communication, and
organization skills with attention to detail.
Ability to lead, work closely with cross-functional teams.
Ability to manage time effectively and handle multiple tasks.
Display sound judgment and make important decisions under
Demonstrate objectivity and high degree of initiative.
Strong analytical, numerical and reasoning ability.
Create a positive organizational culture and support staff
Develop and implement continuous quality improvement plans.
Develop and maintain positive relationships with all Board,
Management, and Front-line Staff Create long- and short-term plans,
including setting targets, adhering to deadlines and allocating
resources Use Microsoft Office Applications, particularly Word,
Excel and PowerPoint.
Make effective decisions when presented with multiple options
Motivate and empower staff to carry out their job functions and to
Handle pressure and rapidly adapt to changing requirements.
Sitting, twisting upper body, bending, ability to lift and carry
up to 25 lbs.
Normal manual dexterity requirements - ability to perform
activities requiring limited manual dexterity on a routine and
regular basis, such as word processing/key entry, calculator usage,
handwriting (completing messages, forms and other documents),
filing, mail processing and telephone usage.
Normal ambulatory requirements ability to move in and around
personal work space AND to and from other areas of the office or
the building with or without wheelchair or other aid to attend
meetings, deliver/retrieve materials, conduct interviews, escort
clients, or other activities outside of personal work space.
Normal or corrected reading vision required ability to read with
attention to details such as frequent use of cathode ray tube (CRT)
or personal computer (PC).
Normal or corrected hearing required ability to hear and understand
speech to interact with co-workers/clients/customers on a routine
or frequent basis with or without use of amplifying
Normal cognitive requirements ability to learn, remember and
integrate rules, policies or practices guiding the performance of
Normal speech-communication requirements - ability to communicate
verbally with clients/customers in individual or group settings to
gather information and/or explain policies/procedures in a
courteous, precise, comprehensible manner.
Advanced written communications required - ability to continually
read, interpret and compose as a primary job function, such as
write news/editorial articles for a newspaper, prepare detailed
briefings and decisions, prepare in-depth technical reports of
on-going research activities, produce graphics/illustrations for
media materials, or other predominately writing jobs using
handwritten or mechanical means.
Equipment UsedDuties require the use of a computer with word
processing, spreadsheet, presentation and database software
programs, keyboard, printer, calculator, telephone, copier, and fax
machine. The use of a personal vehicle may be required.Supervisory
ResponsibilitiesDirect supervision of Center Managers or Program
Supervisors and other administrative staff; indirect supervision of
all workforce development area personnel. Project Manager provides
oversight, support and direction to ensure that the area meets all
expectations and requirements.Working ConditionsTravel required -
ability to travel routinely (i.e. daily) for long distances as
required for multiple in-person workforce area contacts/service, or
activities relating to workforce clients. Office lighting and
temperature are adequate with moderate noise level.