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Call Center Agent-Work At Home! We Supply The Equipment!

Company: Faneuil.com
Location: Waco
Posted on: June 9, 2021

Job Description:

Job Description



OUR TOP AGENTS EARN $16 PER HOUR (including incentives)

32% OF OUR CURRENT AGENTS EARN $14 PER HOUR (including incentives)

Faneuil is Hiring WORK FROM HOME Customer Service Representatives who live in the Waco, Texas area!

As a top professional, you desire an employer who recognizes and appreciates your talent, education, and professional credentials. Faneuil will provide a challenging yet rewarding career that offers the real promise of growth and job satisfaction.

All of the equipment required to perform your job is provided by Faneuil AND you can work from the comfort of your home.

Faneuil is a dynamic, fast paced company and are looking for truly the best customer service professionals in the Western Panhandle of Nebraska. Are you flexible, fun, hard-working and a ethically driven professional that enjoys helping people and solving problems? If you answered YES then we want YOU to apply!


  • Handle customer and retailer inquiries.
  • Process order inquiry calls, initiate service orders and provide service order status updates.
  • Process billing calls; investigate meter read and other inquiries relating to billing accuracy or payment.
  • Process customer move-ins, adds and transfers.
  • Processes correspondence and update customer accounts. May compose written correspondence to resolve inquiries.
  • Processing refunds, compensation requests & changes to accounts.
  • Assessment and re-assessment of payment arrangements, giving information about current offers available.
  • Route escalated customer issues to higher level employees for resolution.
  • Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes.
  • Execute outbound call messaging as indicated for various purposes e.g. collections, service orders, street lights, denial of access, and guard lights.
  • An above average knowledge and ability to use a PC; including and not limited to Word, Excel, Internet Explorer and be confident in navigating multiple screens simultaneously in the Windows operating system and environment. All the product knowledge you require will be provided in your first few weeks with the company.
  • Individuals need to be performance focused and display a flexible attitude. Excellent call handling skills are required.
  • Successful applicants should ideally have at least 1 years experience of working within Customer Services environment.
  • Ability to meet individual deadlines, metrics and team goals.
  • Ability to manage multiple responsibilities, while effectively focusing on priority issues.
  • Ability to work cooperatively in a group environment to achieve common goals.
  • Successful applicants should have Client & Customer Focus, Performance Focus, Solving Problems, Respecting Others, Working with Others, Confidence & Communication, Working Pro-actively
  • High school diploma or equivalent required
  • One (1) year utility experience preferred Advanced problem solving skills
  • Above average analytical ability and mathematical skills

Company Description

Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 10,000 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your programs requirementsgeography and existing space have not been impediments to Faneuils ability to bring fully operational spaces online within days of contract award.

Keywords: Faneuil.com, Waco , Call Center Agent-Work At Home! We Supply The Equipment!, Other , Waco, Texas

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