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Telephone Verification Representative

Company: American Income Life
Location: Waco
Posted on: May 4, 2021

Job Description:

Job Description:Quality Assurance RepresentativeThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.Summary Job Description:We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with Full time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.Primary duties & responsibilities:

  • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
  • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
  • Clearly explain the application process to potential customers
  • Accurately complete additional paperwork as needed
  • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
  • Transfer calls to appropriate department as needed
  • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)Required Knowledge, Skills, & Abilities:
    • Minimum typing requirement of 40 wpm
    • Excellent oral and written communication
    • Superior customer service skills required - friendly, efficient, good listener
    • Proficient use of the computer, keyboard functions and Microsoft Office
    • Ability to multi-task
    • Knowledge of medical terminology and spelling a plus
    • Ability to work under pressure
    • Excellent organization and time management skills
    • Must be detail-oriented
    • Have a desire to learn and grow within the CompanyRequired Skills Posting Date: 4/06/2021Location: Waco, Texas

Keywords: American Income Life, Waco , Telephone Verification Representative, Other , Waco, Texas

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