Telephone Verification Representative

Company: American Income Life
Location: Waco
Posted on: May 4, 2021

Job Description:

Job Description:Quality Assurance RepresentativeThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.Summary Job Description:We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with Full time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.Primary duties & responsibilities:

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
• Clearly explain the application process to potential customers
• Accurately complete additional paperwork as needed
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)Required Knowledge, Skills, & Abilities:
  • Minimum typing requirement of 40 wpm
  • Excellent oral and written communication
  • Superior customer service skills required - friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Office
  • Ability to multi-task
  • Knowledge of medical terminology and spelling a plus
  • Ability to work under pressure
  • Excellent organization and time management skills
  • Must be detail-oriented
  • Have a desire to learn and grow within the CompanyRequired Skills Posting Date: 4/06/2021Location: Waco, Texas

Keywords: American Income Life, Waco , Telephone Verification Representative, Other , Waco, Texas