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Customer Service Manager

Company: American Income Life Insurance Company
Location: Waco
Posted on: May 3, 2021

Job Description:

Job Summary

American Income Life Insurance Company is hiring a Customer Service Manager. It is the responsibility of the Customer Service Manager to manage/drive local production and effectiveness of the Call Center Operations while facilitating the maximization of resources to achieve superior customer satisfaction, productivity, efficiencies and economic goals .

Primary Duties & Responsibilities

  • Oversees daily activities of Customer Service Operations
  • Maintaining up-to-date knowledge of industry developments and involvement in networks
  • Interacts with Management to ensure smooth coordination of production workflow
  • Enacts contingency plans as needed
  • Ensures staffing levels are maintained with the proper employee mix
  • Develops, implements and reviews ongoing performance results to targets
  • Monitoring random calls to improve quality
  • Minimize errors and track operative performance
  • Participates in daily, weekly, monthly, and annual planning process as appropriate
  • Maintains a favorable working relationship with all company employees to foster and promote a cooperative working environment
  • Performs all necessary managerial functions to effectively and efficiently manage the personnel assigned.

Keywords: American Income Life Insurance Company, Waco , Customer Service Manager, Other , Waco, Texas

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