WacoRecruiter Since 2001
the smart solution for Waco jobs

Part-Time 2nd Shift - Conservation Representative

Company: American Income Life
Location: waco
Posted on: May 3, 2021

Job Description:

Job Description:

Part-Time Customer Retention Representative

Temporarily Remote Due to Covid-19 - Work From Home

The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.

Summary Job Description:

We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential - hourly wage plus bonus based on performance.

schedule

4 Weekdays - 5PM - 9PM or 10AM - 2PM & Saturdays - 8AM - Noon

We are following the social distancing guidelines for COVID-19!

All interviews and training have transitioned to a virtual platform.

Required Skills

Required Knowledge, Skills, & Abilities:
  • Excellent oral and written communication
  • Superior customer service skills required - friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Excel
  • Ability to work under pressure and multi-task
  • Excellent organization and time management skills
  • Must be detail-oriented with the ability to analyze information and make logical conclusions
  • Have a desire to learn and grow within the Company
  • Types 30 words per minute, pre-employment assessment required
Posting Date: 4/21/2021
Location: Waco, Texas

Keywords: American Income Life, Waco , Part-Time 2nd Shift - Conservation Representative, Other , waco, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Waco RSS job feeds