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Patient Service Spec III- Hillcrest Marketplace

Company: BAYLOR SCOTT & WHITE
Location: Waco
Posted on: October 16, 2020

Job Description:

The Patient Services Specialist III (PSS III) performs a range of expert-level intake and associated administrative services pertaining to patients being admitted to the treatment facility or receiving outpatient services to include collecting co-pays and deposits, scheduling follow-up appointments, and ordering diagnostic tests as directed.
The Patient Services Specialist III will also have responsibility for the following: - Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing. - Inputs patient registration information into computer registration system and verifies accuracy of information. - Provides accurate patient, medical, financial, or procedural information to patients. - Discusses financial arrangements and issues with patients and/or family members. - Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. - Prepares required forms orders and maintains inventory of supplies as required. - Analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment. - Acts as a mentor to other department PSS employees and provides training on application, website and other resources. The ideal Patient Service Representative III (PSS III) candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.

  • Location/Facility - Hillcrest Marketplace Clinic
  • Specialty/Department/Practice - CC - Marketplace- Admin
  • Shift/Schedule - Mon-Sat 8a-7:30a, Sun 10a-5:30p
  • 12 hour day shifts, every other weekend required.
    • Benefits - Our competitive benefits package includes*: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1*Note: Benefits may vary based upon position type and/or level. QUALIFICATIONS

      - EDUCATION - H.S. Diploma/GED Equivalent

      - EXPERIENCE - A minimum of 2 years experience required
      Associated topics: agent, answer, call center associate, client, customer care associate, customer service specialist, phone, representative, service, telephone

Keywords: BAYLOR SCOTT & WHITE, Waco , Patient Service Spec III- Hillcrest Marketplace, Other , Waco, Texas

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