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Full Time Telephone Verification Representative

Company: Globe Life Insurance
Location: Waco
Posted on: April 28, 2020

Job Description:

We are following the social distancing guidelines for COVID-19! All interviews and training have transitioned to a virtual platform. We are now hiring Telephone Verification Representatives for the Waco, TX American Income Life business line of Globe Life. As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. You can also expect to: --- Handle inbound and outbound telephone calls with potential customers --- Accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance. Qualifications --- Must be outgoing and hardworking. --- Must have a desire to learn and grow within the company. --- Must be a self-starter. --- Detail-oriented. --- Friendly, efficient, and a good listener. --- Minimum typing requirement of 30 wpm. --- Proficient use of the computer, keyboard functions, and Microsoft Office. --- Knowledge of medical terminology and spelling is a plus. Responsibilities --- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. --- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. --- Clearly explain the application process to potential customers. --- Accurately complete additional paperwork as needed. --- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. --- Transfer calls to appropriate department as needed. --- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s) Skills --- Ability to work independently. --- Ability to multi-task. --- Ability to work under pressure. --- Excellent oral and written communication skills. --- Excellent organization and time management skills. --- Superior customer service skills. We are an Equal Opportunity Employer.

Keywords: Globe Life Insurance, Waco , Full Time Telephone Verification Representative, Other , Waco, Texas

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