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L1-Technical Support

Company: Collabera
Location: Austin
Posted on: November 19, 2018

Job Description:

Job DescriptionJob Title: L-1 Technical SupportWork Location: Austin TX, 78753Duration: 12 Months (Possible Extension)Training: Mon to Fri 8 AM to 5 PMStart Date : Nov 26, 2018 Job Description:· Experience in 1st/ 2nd Level Service Desk support· Minimum 1 year experience in Technical Service Desk or Customer Service environment· Previous experience in working with external clients· Enthusiastic, confident with a “can do” attitude, self confidence· Flexible, well-motivated team player, ability to work with minimum supervision and perform to tight deadlines under pressure· Experience working on Windows, Active Directory, Office 365 and providing Technical Support· Provides technical support to users for moderately complex computer related technical problems. Excellent customer service· Answers help desk telephones and responds to moderately complex customer inquiries to ensure customer needs are met· Assists the customer in resolving complex technical problems by providing guidance regarding software and hardware problems· Resolves or refers highly complex technical problems as appropriate· Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame If interested, please reply back with most updated copy of resume as Soon as possible.

Should you have any questions, feel free to call me on (973) 532-3512.

To know more about Collabera, please visit us onwww.collabera.com​ Company DescriptionCollabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 15,000+ professionals across North America, Asia Pacific and Europe. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 90% of our enterprise clients rank us amongst their top three staffing suppliers by performance.Awards and Recognitions--Staffing Industry Analysts: Best Staffing Firm to Work For (2018, 2017, 2016, 2015, 2014, 2013, 2012)--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)--Staffing Industry Analysts: Largest Minority-Owned IT Staffing Firm in the U.S.

Keywords: Collabera, Waco , L1-Technical Support, IT / Software / Systems , Austin, Texas

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