AWS Connect Engineer

Company: Krest Global Solutions
Location: Dallas
Posted on: February 17, 2026

Job Description:

Job Description Job Description Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration. Responsibilities Configure Amazon Connect (queues, routing, profiles, security roles). Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing. Enable voice/chat/email channels and manage outbound dialer. Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs. Manage S3 recordings, KMS encryption, compliance, and Voice ID. Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5 years Amazon Connect implementation experience. Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation. Experience with enterprise contact center deployments and migrations.

Keywords: Krest Global Solutions, Waco , AWS Connect Engineer, IT / Software / Systems , Dallas, Texas

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