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Customer Service Representative

Company: Examination Management Services, Inc.
Location: Waco
Posted on: January 8, 2022

Job Description:

Examination Management Services, Inc., EMSI, is a national firm that provides a variety of risk management services to the insurance and business communities. We are customer driven and technology focused, with a commitment to providing cutting edge business solutions and service excellence to our customers.Essential Functions--- Daily contact with clients via phone and fax--- Monitor cases to ensure the client's expectations are met--- Review records for client specifications--- Handle the task manager daily--- Making and receiving client emails--- Reviewing and providing statuses of cases to clients--- Providing assistance to clients regarding website--- Relationship management for their clients--- Answering Caseworker questionsKnowledge, Skills, Abilities--- Superior customer service and telephone communication skills--- Excellent attendance and work record--- Ability to learn quickly and apply acquired knowledge--- Attention to detail--- Basic knowledge of Microsoft Office products--- Excellent organizational and time management skills Ability to type 30-40 wpm Education Requirements--- High school diploma or GED equivalent, some college preferred Work Experience Requirements Call center, medical office or law office experience EMSI is proud to be an EEO-AA employerMale/Female/Disabled/Veteran and maintains a Drug-Free WorkplaceEMSI is proud to be an EEO-AA employer Male/Female/Disabled/Veteran and maintains a Drug-Free Workplace. Other details Pay Type Hourly Apply Now

Keywords: Examination Management Services, Inc., Waco , Customer Service Representative, Hospitality & Tourism , Waco, Texas

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