Assoc, IT Customer Services

Company: Yoh, A Day & Zimmermann Company
Location: Mc Gregor
Posted on: February 24, 2021

Job Description:

Assoc, IT Customer Services needed for a contract opportunity with Yoh's client located in Waco

The Big Picture - Top Skills Should You Possess:

The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

What You'll Be Doing:

• 
  
• -Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
  
• Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
  
• Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
  
• Work with other team members and status management to meet departmental performance goals
  
• Other duties as assigned
  
  
  Education/Certification:
  
  
  • 
    
  • Bachelors Degree in Information Technology (IT).
    
  • A related technical degree may be considered
    
  • Advanced Windows 10 knowledge and experience to include administration and troublehooting
    
  • -Experience installing and configuring PCs and printers
    
    
    -Opportunity is Calling, Apply Now!
    
    Recruiter: Marjorie Ricks
    
    Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !
    Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.
    -
    Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic. Keywords: Customer Service Representative, Location: Mc Gregor, TX - 76657

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