Health Access Partner

Company: University of Texas
Location: Austin
Posted on: May 20, 2025

Job Description:

UT Health at the Dell Medical School is seeking a Health Access PartnerPurposeThe Patient Scheduler is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role typically reports to the Patient Access Manager and works closely with physicians, nurses, and administrative staff. Peer roles include Patient Access Representatives. The Patient Scheduler plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments.ResponsibilitiesSchedule, cancel, and reschedule patient appointments.Coordinate with healthcare providers to ensure availability.Manage and prioritize appointment requests based on urgency.Communicate appointment details, changes, and cancellations to patients.Provide information about clinic services and procedures.Insurance VerificationVerify patient insurance information prior to appointments.Communicate with insurance companies to confirm coverage.Ensure accurate billing and collections.Update and manage patient records in the electronic medical record (EMR) system.Ensure confidentiality and accuracy of patient information.Generate reports on appointment statistics and patient flow.Coordinate with Clinical StaffWork closely with physicians, nurses, and other healthcare professionals to schedule appointments.Ensure smooth and efficient patient flow.Address and resolve scheduling conflicts.Marginal or Periodic FunctionsAssist with Disaster Plan ImplementationFollow protocols during drills or actual disasters.Coordinate with emergency response teams.Handle Equipment MalfunctionsReport and troubleshoot technical issues.Coordinate with IT for resolution.Support Administrative TasksAssist with data entry and record-keeping.Knowledge, Skills, and AbilitiesCustomer FocusSkilled Definition: Understands and meets the needs of customers; provides excellent service.Effective Behaviors:Responds promptly to customer inquiries.Maintains a positive attitude with callers.Resolves issues efficiently.Interpersonal SavvySkilled Definition: Relates well to all kinds of people; builds rapport easily.Effective Behaviors:Communicates clearly and effectively.Demonstrates empathy and understanding.Handles difficult situations with tact.Action OrientedSkilled Definition: Takes on new opportunities and challenges with energy and enthusiasm.Effective Behaviors:Acts quickly to address issues.Shows initiative in improving processes.Maintains high productivity levels.Decision QualitySkilled Definition: Makes good decisions based on analysis, wisdom, experience, and judgment.Effective Behaviors:Evaluates options thoroughly.Considers the impact of decisions.Makes timely and effective decisions.Manages ConflictSkilled Definition: Handles conflicts effectively; finds common ground and solutions.Effective Behaviors:Addresses conflicts directly.Seeks win-win solutions.Required QualificationsHigh school diploma and 2 years of relevant experience in a similar role. Basic computer skills and familiarity with scheduling software.Relevant education and experience may be substituted as appropriate.Preferred QualificationsAssociate's degree in a related field. 4 years of experience in a healthcare setting. Advanced proficiency in scheduling software and customer service. Certification in Healthcare Access Management (CHAM).Salary RangeWorking ConditionsStandard office equipmentRepetitive use of a keyboardRequired MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Job Posting Title:Health Access Partner----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesUT Health at the Dell Medical School is seeking a Health Access PartnerPurposeThe Patient Scheduler is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role typically reports to the Patient Access Manager and works closely with physicians, nurses, and administrative staff. Peer roles include Patient Access Representatives. The Patient Scheduler plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments.ResponsibilitiesSchedule Patient Appointments

• Schedule, cancel, and reschedule patient appointments.
• Coordinate with healthcare providers to ensure availability.
• Manage and prioritize appointment requests based on urgency.Patient Communication
  • Communicate appointment details, changes, and cancellations to patients.
  • Answer patient inquiries regarding appointment schedules.
  • Provide information about clinic services and procedures.Insurance Verification
    • Verify patient insurance information prior to appointments.
    • Communicate with insurance companies to confirm coverage.
    • Ensure accurate billing and collections.Maintain Patient Records
      • Update and manage patient records in the electronic medical record (EMR) system.
      • Ensure confidentiality and accuracy of patient information.
      • Generate reports on appointment statistics and patient flow.Coordinate with Clinical Staff
        • Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.
        • Ensure smooth and efficient patient flow.
        • Address and resolve scheduling conflicts.Marginal or Periodic FunctionsAssist with Disaster Plan Implementation
          • Follow protocols during drills or actual disasters.
          • Coordinate with emergency response teams.Handle Equipment Malfunctions
            • Report and troubleshoot technical issues.
            • Coordinate with IT for resolution.Support Administrative Tasks
              • Assist with data entry and record-keeping.
              • Provide clerical support during quieter periods.Knowledge, Skills, and AbilitiesCustomer Focus
                • Skilled Definition: Understands and meets the needs of customers; provides excellent service.
                • Effective Behaviors:
                  • Responds promptly to customer inquiries.
                  • Maintains a positive attitude with callers.
                  • Resolves issues efficiently.Interpersonal Savvy
                    • Skilled Definition: Relates well to all kinds of people; builds rapport easily.
                    • Effective Behaviors:
                      • Communicates clearly and effectively.
                      • Demonstrates empathy and understanding.
                      • Handles difficult situations with tact.Action Oriented
                        • Skilled Definition: Takes on new opportunities and challenges with energy and enthusiasm.
                        • Effective Behaviors:
                          • Acts quickly to address issues.
                          • Shows initiative in improving processes.
                          • Maintains high productivity levels.Decision Quality
                            • Skilled Definition: Makes good decisions based on analysis, wisdom, experience, and judgment.
                            • Effective Behaviors:
                              • Evaluates options thoroughly.
                              • Considers the impact of decisions.
                              • Makes timely and effective decisions.Manages Conflict
                                • Skilled Definition: Handles conflicts effectively; finds common ground and solutions.
                                • Effective Behaviors:
                                  • Addresses conflicts directly.
                                  • Mediates disputes calmly.
                                  • Seeks win-win solutions.Required QualificationsHigh school diploma and 2 years of relevant experience in a similar role. Basic computer skills and familiarity with scheduling software.Relevant education and experience may be substituted as appropriate.Preferred QualificationsAssociate's degree in a related field. 4 years of experience in a healthcare setting. Advanced proficiency in scheduling software and customer service. Certification in Healthcare Access Management (CHAM).Salary Range$43,000 + depending on qualificationsWorking Conditions
                                    • Standard office equipment
                                    • Repetitive use of a keyboardRequired Materials
                                      • Resume/CV
                                      • 3 work references with their contact information; at least one reference should be from a supervisor
                                      • Letter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
                                        • E-Verify Poster (English) [PDF]
                                        • E-Verify Poster (Spanish) [PDF]
                                        • Right To Work Poster (English) [PDF]
                                        • Right To Work Poster (Spanish) [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.In 2024, The University of Texas at Austin was recognized as a 5 Year Champion having placed in the top 10 among Texas employers and top 15 for higher education institutions on Forbes's list of 500 best large employers five years running. The University's aspiration to become the world's highest-impact public research university is driven by our outstanding people. Our employees are the bedrock of our university and are empowered to be true to themselves, to participate fully in our vibrant university, and to thrive as individuals. UT Austin offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education and public service.Additional information for applicants can be found on the Human Resources web page: Applying for Employment . For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178.
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Keywords: University of Texas, Waco , Health Access Partner, Healthcare , Austin, Texas