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Manager Member Experience

Company: Baylor Club
Location: Waco
Posted on: September 25, 2022

Job Description:

Member Experience Manager Sums up your new Role: Curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring execution of programming and communications for Club.

  • Programming-Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectations
  • Communications-Implement thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member story Day to Day:
    • Communicate to Employee Partners and Members consistently and concisely via all channels
    • Execute all Member Events and Programs with member and committee feedback
    • Create and execute relevant programs with purpose with consideration of your Club Members, product, and position
      • PURPOSE: Set the vision and expectation
        • Connecting and Engaging our Members
        • Member Value
        • Drive Revenue
        • Invite and Partner with Community Audience or aligned Brand
        • EVENT TYPES:
          • Signature Events Holidays Charity Classic
          • Ongoing Meet-Up
          • Meet-up
          • PLANNING:
            • Committee Management
            • Quarterly game plan/Monthly Calendars
            • Ongoing content calendar
            • EXECUTION: (Engagement Coordinator + Operations)
              • BEO P&L
              • Promotion Marketing
              • Decor
              • Booking Talent
              • Story Telling Capture at Event
              • Create storytelling and content focused communications
                • Uphold Brand Standards as provided per segment
                • Content Plan: Make Members and Experience the Hero of the Communications Story
                  • Membership Recognition (Social Media + in GM Message)
                    • Testimonials
                    • Success Stories
                    • Profiles/Interviews
                    • Events/Programming (Email 1x Week + ONE CLICK REGISTRATION + On APP + Social)
                      • Story Telling from Past Events with Pictures Video
                      • Promote future events with Purpose and Experience (not just logistics)
                      • Priority Promotion based on Registration Needs
                      • Sales Promotions (In Club Social Media)
                        • Private Events
                        • Member Referral
                        • Operational/Admin
                          • GM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)
                          • Club closures
                          • Updates
                          • Weather
                          • Crisis Management All the other stuff we do:
                            • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
                            • Act with integrity
                            • Conduct ourselves professionally and respectfully
                            • Communicate effectively
                            • Work well under pressure, coordinating multiple tasks at any given time
                            • Solve problems, utilizing all available resources including regional and corporate staff
                            • Work safely and ensure others are too
                            • Attend meetings as required or requested
                            • Understand service recovery procedures for Member/Guests
                            • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
                            • Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs About you:
                              • Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
                              • Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications
                              • Prefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising
                              • Prior experience in leading a team or project to a successful outcome is preferred
                              • Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel

Keywords: Baylor Club, Waco , Manager Member Experience, Executive , Waco, Texas

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