Manager Member Experience

Company: Baylor Club
Location: Waco
Posted on: September 25, 2022

Job Description:

Member Experience Manager Sums up your new Role: Curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring execution of programming and communications for Club.

• Programming-Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectations
• Communications-Implement thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member story Day to Day:
  • Communicate to Employee Partners and Members consistently and concisely via all channels
  • Execute all Member Events and Programs with member and committee feedback
  • Create and execute relevant programs with purpose with consideration of your Club Members, product, and position
    • PURPOSE: Set the vision and expectation
      • Connecting and Engaging our Members
      • Member Value
      • Drive Revenue
      • Invite and Partner with Community Audience or aligned Brand
      • EVENT TYPES:
        • Signature Events Holidays Charity Classic
        • Ongoing Meet-Up
        • Meet-up
        • PLANNING:
          • Committee Management
          • Quarterly game plan/Monthly Calendars
          • Ongoing content calendar
          • EXECUTION: (Engagement Coordinator + Operations)
            • BEO P&L
            • Promotion Marketing
            • Decor
            • Booking Talent
            • Story Telling Capture at Event
            • Create storytelling and content focused communications
              • Uphold Brand Standards as provided per segment
              • Content Plan: Make Members and Experience the Hero of the Communications Story
                • Membership Recognition (Social Media + in GM Message)
                  • Testimonials
                  • Success Stories
                  • Profiles/Interviews
                  • Events/Programming (Email 1x Week + ONE CLICK REGISTRATION + On APP + Social)
                    • Story Telling from Past Events with Pictures Video
                    • Promote future events with Purpose and Experience (not just logistics)
                    • Priority Promotion based on Registration Needs
                    • Sales Promotions (In Club Social Media)
                      • Private Events
                      • Member Referral
                      • Operational/Admin
                        • GM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)
                        • Club closures
                        • Updates
                        • Weather
                        • Crisis Management All the other stuff we do:
                          • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
                          • Act with integrity
                          • Conduct ourselves professionally and respectfully
                          • Communicate effectively
                          • Work well under pressure, coordinating multiple tasks at any given time
                          • Solve problems, utilizing all available resources including regional and corporate staff
                          • Work safely and ensure others are too
                          • Attend meetings as required or requested
                          • Understand service recovery procedures for Member/Guests
                          • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
                          • Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs About you:
                            • Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
                            • Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications
                            • Prefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising
                            • Prior experience in leading a team or project to a successful outcome is preferred
                            • Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel

Keywords: Baylor Club, Waco , Manager Member Experience, Executive , Waco, Texas