General Manager
Company: 1100 - Dave's Hot Chicken - Waco
Location: Waco
Posted on: June 24, 2022
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Job Description:
Job DescriptionThe co-founder, Dave, a chef trained in Thomas
Keller's Bouchon restaurant organization came up with a simple
process: take the best quality chicken, prepare the chicken in a
proprietary brine, and after deep frying; top the most tender
chicken in the world with one of seven signature spice blends.
Summary
The General Manager will lead the coordination and planning of
everyday business operations. The General Manager is a team builder
and helps provide support and direction to ensure the operations of
the business run smoothly.
Duties
The General Manager is responsible and accountable for all
restaurant activities at all times. The General Manager ensures
allrestaurant management and Team Members are performing their job
responsibilities and meeting expectations in all areas of their job
descriptions.
In addition, they:
- Follow the steps outlined in the DHC Training Program to learn
and train new skills, duties, and responsibilities- Communicate to
their immediate supervisor when additional training guidance and
practice is needed- Ensure that required Ops Walks and Q&A
checks to correct areas of opportunity are being completed
effectively andconsistently- Ensure that shift schedules are
organized for Team Members and monitor/coach attendance, tardiness
and time off- Understand how each job responsibility impacts
guests, employees, and overall restaurant operations- Ensure their
management team & Team Members work together to prepare items on
the Dave's Hot Chicken menu whilefollowing cooking instructions,
safety procedures, and sanitary requirements- Ensure restaurant
cleanliness is conducted daily by delegating the clearing of
tables, sweeping and mopping floors,washing/sanitizing/disinfecting
kitchen utensils and high touch-point areas, and servicing
restrooms- Handle guests' concerns and complaints professionally
and calmly to resolve problems according to restaurant policy-
Maintain a neat and tidy appearance by wearing a uniform and
adhering to the uniform policy- Are performance-oriented and
performance driven; understand performance expectations and are
aware of performanceresults- Provide direction/supervision/feedback
for their management team & Team Members to maintain levels of
highproductivity and team morale- Institute and follow advanced
cash handling policies and procedures- Hire, train, schedule and
oversee the daily tasks of their teams- Manage purchasing,
inventory, maintenance and other operational functions- Develop
strategies for better workplace efficiency and goal achievement-
Focus on building sales and forecasting future performance- Abide
and enforce to the rules and direction given by the General
Manager
Job expectations
The General Manager is expected to create, execute and follow up on
the restaurant's business plan.
In addition, they:
- Effectively plan, organize, and implement all daily operational
routines and activities with the management team- Ensure all
required administrative duties and daily paperwork including
required checklists are completed- Ensure and/or opening activities
are completed- Establish an environment of trust to ensure honest,
open, and direct communication- Role model and set a positive
example for the entire team in all aspects of business and
personnel practices- Follows all company guidelines for food and
cash controls; follows all cost control guidelines to maintain and
minimizerestaurant costs; properly uses all products, supplies, and
equipment facilities- Ensure that they and all the team abide by
company policies and directives- Support the goals, decisions, and
directives of the immediate supervisor and is not insubordinate-
Communicate effectively with their management team & Team Members
and to resolve anyinterpersonal issues as needed
Requirements
- Current student or high school diploma/GED preferred- Must be at
least 21 years old and fluent in English- Previous Assistant
General Manager/General Manager experience- Certified in all
stations following the DHC Training Program- Current ServSafe
Certification- Flexibility to work nights, weekends, and holidays-
Ability to stand for long periods of time and work in a fast-paced
environment- Positive attitude while conducting any and all duties-
Commitment to guest satisfaction- Effective communicator with
co-workers and the restaurant management team
Transportation & accessibility
- Must have reliable transportation to work, a driver's license and
proof of insurance- Must have telephone or other reliable method of
communicating with supervisor and co-workers
Hours
- Must be able and willing to work flexible hours including opening
and closing shifts- This includes working weekends/nights and
holidays whenever necessary
Skills & Abilities
- Ability to delegate tasks- Excellent time management,
organizational and planning skills- Strong people/guest service
skills- Strong attention to detail and ability to multitask-
Confident, proactive and willing to take on challenges- Ability to
look at the restaurant operations from a guest's point of view-
Ability to take initiative and solve problems- Able to stand for
long periods of time- Able to bend and stoop- Able to work around
heat- Able to work around others in close quarters- Able to lift
50-75 lbs. comfortably
Keywords: 1100 - Dave's Hot Chicken - Waco, Waco , General Manager, Executive , Waco, Texas
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