Body Shop Manager / Estimator
Company: Chevy of West
Location: Waco
Posted on: May 15, 2022
Job Description:
Job DescriptionJob Title: Body Shop Manager / Estimator
Department: Body Shop Reports to: Fixed Ops DirectorFLSA Status:
Exempt Position Description: The Manager / Estimator is responsible
for quoting repair costs to customer in a professional, timely
manner while ensuring quality repairs. Duties &
Responsibilities:
- Maintain Customer Satisfaction Index ratings (as determined by
the Body Shop Manager)
- Maintain dealership standards for "hours per customer repair
order written"
- Greet customers in a timely, friendly and professional
manner.
- Communicate with customers to determine the nature of their
repair needs.
- Evaluate the vehicle thoroughly to determine extent of damage
and need for repairs
- Photograph the vehicle to support the damage for insurance
purposes
- Establish each customer's method of payment. Obtain approval of
credit if necessary
- Obtain customer's signature on repair order, provide customer
with a copy
- Work with insurance adjusters to ensure all information is
provided in order for payment to be received
- Check job status as often as necessary to ensure timely and
accurate work
- Handle telephone inquiries regarding work in progress and
appointments
- Compare final invoice with original repair order
- Deliver vehicle to customer and answer an questions
- Responsible for quality control to ensure that work is
completed as requested and to reduce comebacks.
- Administer safety and housekeeping policies and
procedures.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
knowledge, skill and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.Education & Experience:Associate's degree
(A.A.) or equivalent from two-year college or technical school; or,
two years of experience in an auto body repair facility, one year
of supervisory experience and/or training' or equivalent
combination of education and experience. Language Skills:Ability to
read and interpret documents such as safety rules, operating and
maintenance instructions, procedure manuals. Ability to write
routine reports and correspondence. Ability to speak effectively
before groups of employees and to individual customers. Reasoning
Ability: Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exits. Ability to interpret a variety of
instructions furnished in written, oral, diagram or schedule
form.Certificates, Licenses, & Registrations: Current, valid
driver's license; satisfactory Motor Vehicle Report (MVR).Physical
Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is frequently required to stand; sit; use hands to handle
or feel; reach with hands and arms; climb or balance; and talk or
hear. The employee is occasionally required to walk and stoop,
kneel, crouch, or crawl. The employee must regularly lift and/or
move up to 10 pounds and occasionally lift and/or move up to 25
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, and peripheral
vision.Work Environment:While performing the duties of this job,
the employee is frequently exposed to moving mechanical parts and
fumes or airborne particles. The employee is occasionally exposed
to toxic or caustic chemicals, risk of electrical shock, and
vibration. The noise level in the work environment is usually
moderate. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN
"ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB
DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE
JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL
REQUIREMENTS OF THE JOB. ______________________________
________________ Signature (Employee) Date
______________________________ ________________Signature
(Supervisor) Date
Keywords: Chevy of West, Waco , Body Shop Manager / Estimator, Executive , Waco, Texas
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