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Manager of Back Office and Support Services

Company: JR3 Websmart LLC
Location: Waco
Posted on: January 8, 2020

Job Description:

We are seeking a Manager of Back Office and Support Services to join our ever growing team! What your impact will be: - Day to day management of services resources, measure performance, ensure all staff maintain high levels of customer service. - Establish clear, measurable objectives for the services team, monitor & measure these objectives regularly, providing coaching & discipline as required. - Obtain additional signed contracts from the customer base for services and products equal to departmental bookings target. - Monitor the overall performance of the department by tracking and analyzing statistics and trends, providing reporting to the senior Management Team for weekly status meeting. - Provide proactive customer follow up, communication & issue management. Ensure contractual obligations are met and a high level of customer satisfaction is maintained. - Departmental planning and scheduling to ensure sufficient coverage. - Be a point of escalation for dealing with customers who are unhappy with some aspect of Harris services or support. - Identify and roll out new processes where needed. - Monitor ongoing customer satisfaction through whatever method necessary. - Participate in organization of regional, annual Customer Conference - Ensure that processes are in place to identify and capture billable items. - Monitor new opportunities to provide billable services. What we are looking for: - Ability to oversee operations and staff - Strong customer service skills - Financial Education and Experience What we offer: - A competitive compensation package - A casual work environment - Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD & D) - Paid Vacation About Us: At JR3, a division of Harris School Solutions , our mission is to support public schools and charter schools in their efforts to successfully operate report and comply with an ever-changing education market by providing cost effective, clear & concise products along with a support team that is caring and knowledgeable. #WeAreHarris Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-************ or at ****************************************** . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Keywords: JR3 Websmart LLC, Waco , Manager of Back Office and Support Services, Executive , Waco, Texas

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