Service Technician
Company: IronSite
Location: Grand Prairie
Posted on: January 21, 2026
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Job Description:
Job Description Job Description Description: Job Summary The
Service Technician is responsible providing exceptional service to
our customers while performing on-site diagnostic, troubleshooting,
preventive and corrective maintenance on a variety of gate and door
systems. Essential Duties and Functions Reasonable accommodations
may be made to enable individuals with disabilities to perform
these essential functions. Provides a positive, collaborative, and
informative customer service experience to both residential and
commercial customers. Diagnoses the nature of the issue triggering
the service call. Confirms authorization to perform the repair,
scope, and warranty-related issues are resolved before beginning
work. Performs all necessary preventative and corrective
maintenance. Welds, wires, and programs customer equipment as
required by the nature of the service call. Ensures all workplace
health and safety requirements are met. Maintains housekeeping and
security of customer locations and job sites. Ensures device
operates as intended and as desired by the customer. Closes out the
call in Service Titan. Documents the scope of work completed and
identifies any other malfunctioning customer equipment or
opportunities for additional work. Manages truck inventory and
partners with support team to order or purchase specialized
equipment, missing parts, and other components and tools. Perform
other duties as assigned. Other Job Duties Please note this job
description is not designed to over or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change at any time without notice. Requirements:
Required Education and Experience Education and/or experience
equivalent a High School diploma and 3 or more years working with
gate operators, electronic controls, or other low-voltage
electrical systems, or similar trade-related experience. Associates
degree or vocational program with a focus on electro-mechanical
systems preferred. Familiarity with basic welding principles
preferred. At least 2 years of field service-related experience
working on-site at customer locations and interacting with
customers. OSHA 10-Hour Certification preferred. Additional
Qualifications Communications: Able to communicate effectively in
written and oral format with diverse individuals. Able to present
information and respond to questions with peers, managers, clients,
customers, and the general public on technical subjects. Able to
read and comprehend written work instructions, technical documents,
blueprints, manufacturer instruction manuals and other materials in
English. Math: Able to perform simple addition, subtraction,
multiplication and division using standard units of measure and
weight. Reasoning: Able to apply common sense understanding to
carry out complex instructions furnished in written, oral, or
diagram form. Ability to develop logical troubleshooting techniques
based on an understanding of the product performance and test
requirements. Time Management: Able to track and prioritize tasks
in a fast-paced environment with several simultaneous projects/work
orders. Able to work with minimal supervision. Technology:
Knowledge of email, texting, and work order systems sufficient for
basic communication, reporting, and notes. Physical Requirements:
Able to push/pull/lift up to 50 lbs. frequently throughout the day.
Able to stand, climb, walk, kneel, and crouch frequently, as
required at a variety of customer locations/work sites. Driving:
Able to operate a motor vehicle for extended periods of time and
possess a clean driving record. Work Environment The physical
environment for this position includes construction sites,
warehouses, and outdoor customer locations. Frequently required to
use and promote use of personal protective equipment to prevent
injury. Travel Required Frequent day travel to and from job sites,
vendor locations, and offices.
Keywords: IronSite, Waco , Service Technician, Engineering , Grand Prairie, Texas
