Implementation Engineer

Company: SpinSci Technologies LLC
Location: Dallas
Posted on: May 26, 2025

Job Description:

Company Description

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

SpinSci Technologies LLC provides a comprehensive digital front door for health systems through their Patient Access Care solution, enhancing patient digital engagement and provider workflow efficiencies. The company specializes in omni-channel healthcare communication, integrating contact center platforms, Electronic Health Records (EHRs), and Customer Relationship Management Systems (CRMs) in real-time to optimize workflows and enhance user experience.

SpinSci aims to deliver scalable solutions leveraging existing technology investments to drive operational efficiencies and improve patient care outcomes. The company is located in Dallas, TX and welcomes inquiries at sales@spinsci.com.

Role Description
As an Implementation Engineer, you will play a key role in deploying SpinSci solutions to customers, enhancing patient/customer engagement and satisfaction. You will participate in all phases of solution implementation, tackling complex business problems and ensuring the solution performs as designed-maximizing user experience and operational efficiency.

We are looking for a team player, analytical thinker, and problem solver who thrives in a collaborative, fast-paced environment and is passionate about customer success.

Responsibilities

Deploy and configure SpinSci solutions in customer environments, ensuring optimal performance and alignment with business needs.
Collaborate with customer stakeholders and internal teams to conduct discovery sessions and develop detailed technical specifications.
Lead and participate in end-to-end solution deployment, validating that the system functions as intended and delivers a seamless user experience.
Collaborate with the QA team to ensure thorough end-to-end testing, and support customers through the UAT (User Acceptance Testing) phase.
Partner with Delivery Managers to prepare and deliver technical training to customer teams.
Provide Level 3 support and problem resolution in coordination with the Day 2 support team.
Engage cross-functional teams including offshore engineering and customer IT teams to ensure smooth implementation and support transitions.

Qualifications

Bachelor's degree in computer science, IT, or a related field-or equivalent experience with relevant certifications.

Strong experience installing, configuring, and troubleshooting Microsoft Windows and Linux OS in both on-premises and cloud environments.
Hands-on experience with enterprise infrastructure and network systems, including middleware setup, networking, firewalls, load balancers, and VPNs.
Experience with middleware and enterprise applications deployment on major OS platforms (Windows/Linux) in both on-premises and cloud settings.
Familiarity with cloud computing platforms, operating systems, middleware, databases, DevOps tools, and customer interaction technologies (e.g., web, SMS, voice, IVR, chatbots).
Knowledge of Mirth Integration and HL7 protocols is highly desirable.
Familiarity with Electronic Health Record (EHR) systems such as Epic and Cerner, and CRM systems like Salesforce, ServiceNow, and Microsoft Dynamics is a plus.
Solid understanding of system security best practices and compliance standards.
Excellent problem-solving and analytical skills with a customer-focused mindset.
Strong communication skills, both written and verbal.
Demonstrated ability to work well in a collaborative team environment, including customer stakeholders and offshore engineering teams.

Keywords: SpinSci Technologies LLC, Waco , Implementation Engineer, Engineering , Dallas, Texas