Manager, Platform Engineer

Company: Capital One
Location: Waco
Posted on: June 21, 2022

Job Description:

Job Description Manager, Platform Engineer Summary: Our Customer Success team helps our customers automate and standardize their SDLC journey. As a Customer Success Manager, you will partner with Capital One---s Technology Lines of Business teams to drive adoption of the DevNav platform across the Capital One Enterprise. You will proactively guide technical adoption journeys and enable teams to deliver innovation to their end business users. You will work directly with our technology partners to identify opportunities to help grow and expand the DevNav Platform. As a Customer Success Manager, you are the primary strategy customer-facing role responsible for platform adoption success. This includes the management of joint success plans and building strong customer relationships. Responsibilities: Develop a deep understanding of the customer---s business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomes. Apply domain/technical knowledge of DevNav platform, best practices, and customer insights to remove blockers and lead key resources, internally and externally to proactively support customers--- success plan. Partner with customer-facing account teams and leadership on overall platform success. Accelerate customer---s journey and help to expand Net Promoter Score (NPS) of DevNav platform. Engage regularly and develop deep relationships with customer stakeholders, including technical teams. Maintain knowledge of trends and competitive insights and act as a DevNav evangelist with customers, partners, and Capital One communities. Improve the product and address customer issues by directly providing feedback to the DevNav engineering team. Customer education/training Basic Qualifications: High School Diploma, GED, or equivalent certification At least 5 years of Relationship Management experience At least 5 years of facilitating business relationships and supporting customers Preferred Qualifications: Bachelor---s Degree 3 years experience with large-scale software solution implementations 3 years of experience working in Agile environment 3 years of experience building, deploying, testing in AWS Strong communication skills, including presentations and written documents At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City---s Fair Chance Act; Philadelphia---s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careerscapitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Waco , Manager, Platform Engineer, Engineering , Waco, Texas