Service Advisor - Legacy Toyota of Dallas
Company: Hiring Winners
Location: Dallas
Posted on: February 15, 2026
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Job Description:
Job Description Job Description The Service Advisor is the
center of communication for service/repair activities and the
liaison between customers and the technicians. Serving as the
primary point-of-contact for all automotive service and repair
matters, the Service Advisor must listen and thoroughly understand
customer problems, arrange for appropriate service/repairs, and
set/manage expectations on the part of the customers and the
technicians in terms of service delivery. He or she makes sure the
customer knows what repairs are needed and what repairs and
maintenance are recommended. No one wants to have to bring their
car in, but our Advisors ensure the customer is satisfied that the
vehicle will be repaired right the first time and in the shortest
time possible. Maintain an Excellent CSI (Customer Satisfaction
Index) - a MUST Assist customers with any service needs they have
for their vehicle. Schedules service for customers either in person
or on the phone to ensure a prompt and accurate diagnosis of any
problems with their vehicle. Makes repair recommendations and
manages delivery of repairs by setting and managing customer
expectations. Ensures that required documentation is complete and
is in compliance with regulations and standards. Complies with and
enforces all safety policies and procedures. Attends all staff
meetings, trainings, and educational classes as required. Helps
educate/train new staff members. Problem solving, reporting
research results, attention to detail. Continually learn about
product updates, features, accessories to better assist customer
needs. Establish personal goals that are consistent with the
dealerships standards of productivity and devise a strategy to meet
those goals. Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all
interactions with customers, coworkers and vendors. Product
knowledge & safety. Patience and high energy personality, computer
literate management. Performs other duties as assigned
Keywords: Hiring Winners, Waco , Service Advisor - Legacy Toyota of Dallas, Customer Service & Call Center , Dallas, Texas
