[Apply Now] Patient Care Coordinator - Irving, TX
Company: Optum
Location: Irving
Posted on: July 14, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. Schedule: Monday to Friday, 8 AM-5 PM
Location: Onsite - 909 Hidden Ridge, Suite 300 Irving, TX 75038
Primary Responsibilities: - Answers phones and schedules screening
appointments for patients and providers using the scheduling system
- Assists providers with distribution of medical results from
patient’s visits - Interacts with patients and providers via phone
and provides accurate, timely and responsive information about the
mobile team processes - Ensures efficient telephone communication
with patients and providers - Recognizes and responds appropriately
to priority situations by transferring calls to provider,
supervisor, or mobile team staff - Establishes and maintains
effective working relationships with external and internal
providers, staff and other departments - Prepares intake forms for
patient visits to ensure providers and staff have the most up to
date forms available for patient visit - Requests medical records
for appropriate use by providers to assess healthcare diagnosis
code assessment - Ensures program enrollment is completed per the
direction of the provider - Follows written protocols and
procedures of the CareCoach Connect team - Documents work processes
effectively as required by procedure - Demonstrates courtesy and
willingness to assist patients and their families - Manages medical
records including maintaining, filing, scanning, and preparing for
scheduled visits - Ensures all correspondence is scanned and/or
filed in timely manner - Coordinates with external and internal
teams in following protocol for patients unable to reach -
Completes and manages referrals in a timely manner - Reviews charts
for outstanding referral services needed to make sure patient has
appointment within required timeframe - Assists the provider to
ensure schedules are mapped appropriately to arrive on time for
appointments - Performs all other related duties as assigned You’ll
be rewarded and recognized for your performance in an environment
that will challenge you and give you clear direction on what it
takes to succeed in your role as well as provide development for
other roles you may be interested in. Required Qualifications: -
High School Diploma/GED (or higher) - 1 years of experience in data
entry - Intermediate level of proficiency with Microsoft Office
applications to include Excel, Word, and Outlook - Intermediate
level of proficiency with navigating Internet tools such as Google
Maps and Map Quest - Intermediate level of knowledge of medical
office procedures and medical terminology - Intermediate level of
proficiency with communication and providing customer service -
Ability to accurately sort and file materials by alphabetic or
numeric systems Preferred Qualifications: - ICD 10 and CPT coding
experience preferred - Working in EMR - Bilingual (English/Spanish)
language proficiency The salary range for this role is $16.88 to
$33.22 per hour based on full-time employment. Pay is based on
several factors including but not limited to local labor markets,
education, work experience, certifications, etc. UnitedHealth Group
complies with all minimum wage laws as applicable. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you’ll find a far-reaching
choice of benefits and incentives. At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone–of every race,
gender, sexuality, age, location, and income–deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes — an enterprise priority reflected in our
mission. UnitedHealth Group is an Equal Employment Opportunity
employer under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. UnitedHealth Group is a drug - free workplace.
Candidates are required to pass a drug test before beginning
employment. RPO RED
Keywords: Optum, Waco , [Apply Now] Patient Care Coordinator - Irving, TX, Administration, Clerical , Irving, Texas
