Office Agent - Billing, Customer Service & Compliance

Company: Partners Personnel
Location: Grapevine
Posted on: January 23, 2026

Job Description:

Job Description Job Description Office Agent responsible for billing and invoicing as the primary function, along with customer service and document/compliance checks for truck drivers and shipments. Key Responsibilities: Prepare, review, and process customer invoices and billing in a timely and accurate manner Verify load information and supporting documents prior to billing Provide customer service by phone, email, and in person regarding invoices and shipment status Check and record truck driver IDs in accordance with site/security requirements Review BOLs, load documents, and clearance paperwork for accuracy and compliance Ensure all required documents are collected, scanned, and filed correctly Communicate with drivers, dispatch, and internal departments to resolve documentation or billing issues Enter and update load, billing, and shipment information in CargoWRITE Warehouse Management System and related systems Requirements: 1–3 years of office experience in billing, invoicing, or accounts receivable Experience in a transportation, logistics, or warehouse environment preferred Familiarity with BOLs, driver ID verification, and compliance paperwork preferred Experience with CargoWRITE Warehouse Management System strongly preferred Strong attention to detail and data entry accuracy Proficiency with Microsoft Office (Excel, Outlook) Effective communication and customer service skills Schedule/Pay: Monday through Friday, 8AM - 4:30PM, 1st Shift Company Description Benefits: Eligible employees may have access to a benefits package that includes medical, dental, vision coverage, sick leave as required by applicable law, a 401(k) retirement plan, and other programs subject to plan terms and eligibility requirements. Equal Opportunity Employer: Partners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. Fair Chance & Background Checks: This position may require a background check consistent with applicable law. A criminal record will not automatically disqualify a candidate. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws. Reasonable Accommodation: We provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law. Company Description Benefits:\r\nEligible employees may have access to a benefits package that includes medical, dental, vision coverage, sick leave as required by applicable law, a 401(k) retirement plan, and other programs subject to plan terms and eligibility requirements.\r\n\r\nEqual Opportunity Employer:\r\nPartners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.\r\n\r\nFair Chance & Background Checks:\r\nThis position may require a background check consistent with applicable law. A criminal record will not automatically disqualify a candidate. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws.\r\n\r\nReasonable Accommodation:\r\nWe provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law.

Keywords: Partners Personnel, Waco , Office Agent - Billing, Customer Service & Compliance, Accounting, Auditing , Grapevine, Texas