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Trading Application Support Engineer - Austin

Company: Broadway Technology
Location: Austin
Posted on: February 29, 2020

Job Description:

Broadway Technology is a software company that builds and sells high-performance distributed systems that make the business of trading and transacting money (and other financial assets) easier, faster, safer, and smarter for everyone involved. Our technology makes it simple to create, combine, and extend large-scale, high-performance intelligent systems in ways that were never before possible. As pioneers within our industry, we hire top talent and strive to build the next generation of thought leaders. People who are naturally compelled to figure out what works and why - enthusiastic crafters, outside-the-box thinkers, and brilliant self-starters. No stuffy corporate office. No dress code or business attire (unless that's your thing). No endless meeting schedules. We build amazing software that solves real-time problems with some of the greatest thinkers around the world, and we love doing it.Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day. This is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology - electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal. Responsibilities

  • Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.
  • Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected
  • Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
  • Proactively preventing future problems by coming up with both tactical and strategic solutionsRequirements
    • Previous experience in a customer support role - trading support experience is a plus
    • Strong attention to detail, self-management, initiative, discipline, and follow-through
    • Exceptional problem solving ability
    • Excellent written and verbal communication skills
    • Unrelenting dedication to customer success
    • Familiarity with SQL and databases
    • Bachelor's Degree - economics, business, or engineering preferredStrongly Desired
      • Familiarity with at least one scripting or object-oriented programming language
      • Experience working with UNIX/LinuxAbout Broadway TechnologyBroadway Technology is a software company that builds and sells low-latency distributed systems, primarily for use in financial applications like trading bonds, fiat currencies, and cryptocurrencies. Our software has powered the world's most critical systems at top financial institutions and controls well over $125 trillion in business annually across five continents. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity.Founded in 2003, Broadway has nearly 200 employees worldwide with offices in New York, Austin, London, Waterloo, Toronto and Christchurch. Our founders are industry-recognized innovators (as well as MIT and Cornell alum) with advanced CS/engineering degrees and 15+ years leading high-tech ventures. We take a rapid, methodical approach to development; and we focus on creating solutions that solve our clients' immediate needs, yet can evolve and scale as needs change. We believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and understand that we succeed only when our customers succeed.

Keywords: Broadway Technology, Waco , Trading Application Support Engineer - Austin, Accounting, Auditing , Austin, Texas

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